Applications Engineer

Critical Systems•Rockville, MD

18h

About The Position

The Applications Engineer is responsible for providing technical support for sales team members and clients in both the acquisition and fulfillment stages of equipment projects. This position requires strong customer service skills, learned technical knowledge of commercial HVAC systems, and problem-solving skills to ensure accurate equipment delivery in a given time frame with limited resources. This position reports to the Sales Manager. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES include the following. Other functions may be assigned. Provides technical support to sales engineers, consulting engineers, contractors or technical buyers for system and product selection, design and pricing during the design and fulfillment stages. Responsible for the take-off, optimization/validation of the equipment to include selection of size, configuration, voltage, options, etc. of the HVAC equipment by reviewing the plans and specifications. Prepares proposals and pricing breakdowns while evaluating equipment savings. Develops preliminary and/or final submittals as required for timely production release and delivery of equipment. Performs periodic job site visits as needed. Maintains an accurate, organized and up to date library and database of technical information allowing easy accessibility to information for a timely resolution to customer questions, inquiries and requests. Responsible for holding job meetings such as; cost reviews, submittals and pre-release meetings. Coordinates service and technical support during start-up and throughout the warranty period. Meets deadlines for proposals, submittals, equipment release and other assigned tasks. Simultaneously handles a large and diverse number of projects and issues with tact, cooperation and persistence. Flexibility to work outside normal work hours, as required. This position has no supervisory responsibilities.

Requirements

Bachelor’s degree in Electrical/Mechanical Engineering, Construction, or other related technical areas.
Two (2) to three (3) years of experience in the HVAC industry in applications or inside sales is preferred.
Strong mechanical and technical aptitude to develop an in-depth knowledge of our product offerings.
Excellent verbal and written communication skills are required.
Working knowledge of Microsoft Office, Web-enabled applications and intermediate level experience with Excel.
Ability to thrive in a fast paced environment.
Work independently with minimal direction.

Responsibilities

Provides technical support to sales engineers, consulting engineers, contractors or technical buyers for system and product selection, design and pricing during the design and fulfillment stages.
Responsible for the take-off, optimization/validation of the equipment to include selection of size, configuration, voltage, options, etc. of the HVAC equipment by reviewing the plans and specifications.
Prepares proposals and pricing breakdowns while evaluating equipment savings.
Develops preliminary and/or final submittals as required for timely production release and delivery of equipment.
Performs periodic job site visits as needed.
Maintains an accurate, organized and up to date library and database of technical information allowing easy accessibility to information for a timely resolution to customer questions, inquiries and requests.
Responsible for holding job meetings such as; cost reviews, submittals and pre-release meetings.
Coordinates service and technical support during start-up and throughout the warranty period.
Meets deadlines for proposals, submittals, equipment release and other assigned tasks.
Simultaneously handles a large and diverse number of projects and issues with tact, cooperation and persistence.
Flexibility to work outside normal work hours, as required.