Applications Engineer
About The Position
Zaber is looking for a self-motivated problem solver, with an interest in automation, to help customers choose the best solutions that meet their applications requirements. You’ll assist across all touch-points, including developing leads, quoting, aiding implementation, and supporting post-sale. By developing relationships with new and existing customers, you’ll explore a wide breadth of topics including mechanical design, troubleshooting, electromechanical systems, and programming, while also developing industry-specific knowledge. By joining a high-performing, self-managed team of leaders, you’ll have the flexibility to operate in a way that works for you. Your team members will be there to support you in developing your motion control and customer service expertise. As a core part of Zaber’s operation, you’ll have an opportunity to coordinate across teams. You will help create technical content, assist with traveling to trade-shows and conventions, and help develop customized designs. Within the company you will leverage your experience to act as a customer advocate, participating in design reviews, suggesting new products, and helping to develop and test new features and software.
Requirements
- Technical degree, ideally in Mechanical or Electrical Engineering, required.
- Ability to explain concepts through written and spoken English clearly and concisely required (other languages an asset).
Nice To Haves
- Previous experience in a customer-facing role, ideally with a technical support or sales focus, an asset.
- Industry knowledge in photonics and optics, microscopy, industrial automation, or life sciences an asset.
Responsibilities
- Help customers choose the best solutions that meet their applications requirements.
- Develop and manage relationships with new and existing clients.
- Assist users with problem-solving over email and phone, including programming help.
- Work internally to help advocate for customers' interests.
- Write technical content that helps to educate and market.
- Attend trade shows in North America and Europe several times per year, involving about a week of travel in each instance.
Benefits
- PHSP (health, dental & vision)
- Stock Options & Employee Stock Purchase Plan
- Flexible Schedule
- Paid Time Off
- Casual Dress
- Commuter Benefits
- EAP
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
