Applications Engineer-Valves

CIRCOR Aerospace & Defence • Warren, MA

7d • $88,970 - $111,213

About The Position

The Applications Engineer-Valves will be responsible for preparing quotations, assisting customer inquiries, analyzing business opportunities, and acting as a technical resource. This role requires strong problem-solving skills, intermediate data entry skills, and proficiency in Microsoft Word and Excel. The ideal candidate will have a desire to grow into a larger role of responsibility and be able to solve complex problems with or without supervision. All other duties as assigned.

Requirements

• Intermediate data entry skills and knowledge of Word and Excel software.
• Able to solve routine and complex problems using information sources provided, or by conceptual and innovative thinking, with or without supervision.
• Finalizes negotiation with customers. Knowledge of T&C are necessary.
• Recommends product or service enhancements to improve customer's satisfaction and sales potential.
• Has 2-4 years technical customer service experience in manufacturing support.
• Has a sound, in-depth understanding of concepts and principles in customer service.
• Familiar with standard manufacturing concepts, practices and procedures.
• Self-starter, organized, thorough and meticulous, able to work under pressure.
• Experience in a technical environment.
• Able to plan work and commit to meeting deadlines.
• Dedicated to high degree of accuracy.
• Proficient in Microsoft, Excel, and Access software.
• U.S. Citizen

Nice To Haves

• Valve, regulator, fluid mechanics/control related coursework/education will be additional qualification.

Responsibilities

• Prepares verbal and written quotations for domestic and international customers and representatives via telephone, fax, and email.
• Assists customer inquiries on order status, ship methods, tracking numbers, freight charges, pricing and availability.
• Analyses business opportunities facilitate requests for project quotations and ensures that processes are is correctly executed, according to customer request.
• Be a technical resource and have the organizational agility to find answers and solve problems.
• Has a desire and ambition to grow into a larger role of responsibility.
• Document sales and marketing activities along with tracking of opportunities.
• Acts as Customers’ advocate within the organization and is accountable for Customer Satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior