Applications Engineer II, West

CNC SOFTWARE LLC•Remote - USA, US,

2d•Remote

About The Position

The Applications Engineer at Mastercam plays a pivotal role in bridging the gap between technology and customer success. This position is responsible for providing technical expertise, training, and support to Mastercam’s customers, channel partners, and internal teams. As an expert in CAD/CAM software and manufacturing processes, the Applications Engineer ensures customers maximize the value of Mastercam products while addressing technical challenges and delivering innovative solutions. Must be located in California in the San Francisco/San Jose Areas.

Requirements

Bachelor’s degree in Engineering, Computer Science, Manufacturing, or a related field, or equivalent relevant experience.
3 – 5 years of experience in CAD/CAM programming, manufacturing, or applications engineering.
Hands-on experience with Mastercam or similar CAD/CAM software is required.
Proficiency in Mastercam and familiarity with other CAD/CAM tools.
Strong understanding of manufacturing processes, including milling, turning, and multi-axis machining.
Familiarity with CRM tools (e.g., Salesforce, NetSuite).

Nice To Haves

Knowledge of CNC programming, machining processes, and tooling is highly desirable.
Experience with simulation software and post-processor customization is a plus.
Excellent problem-solving and analytical skills.
Strong communication and presentation abilities to explain complex technical concepts clearly.
Ability to work independently and collaboratively in a fast-paced environment.
Willingness to travel up to 25%, including customer site visits and trade shows and international events.

Responsibilities

Provide expert-level support to customers and channel partners by troubleshooting technical issues related to Mastercam products.
Analyze customer workflows and recommend tailored solutions to enhance efficiency and productivity.
Serve as a technical resource for escalated customer inquiries, ensuring timely and effective resolution.
Collaborate with product management and development teams to provide customer feedback and insights for product enhancements.
Test and validate new product features, ensuring compatibility and usability in real-world scenarios.
Stay updated on the latest Mastercam releases, industry trends, and competitive solutions to maintain technical expertise.
Assist sales teams with pre-sales activities, including product demonstrations, technical presentations, and proofs of concept (PoC).
Work with customers post-sale to ensure successful implementation and adoption of Mastercam solutions.
Identify opportunities to improve customer workflows and recommend advanced techniques or tools.
Develop custom toolpaths, templates, and macros to meet specific customer requirements.
Share best practices and innovative approaches within the Mastercam user community.
Maintain detailed records of customer interactions, technical solutions, and best practices.
Create knowledge base articles and technical documentation to support Mastercam users.
Provide regular reports to management on customer trends, technical challenges, and areas for improvement.
Partner with the Global Training Center to deliver training sessions, both in-person and online, to customers, channel partners, and internal teams on Mastercam products and best practices.
Develop and update technical training materials, user guides, and tutorials.
Conduct hands-on demonstrations to showcase product features and applications.