Applications Engineer II

HPR • Needham, MA

7d • Onsite

About The Position

HPR is the leading provider of high-performance and ultra-low latency electronic trading and capital markets infrastructure solutions offered as a managed service. Our cutting-edge technology is used by tier-1 financial institutions to monitor and execute trades rapidly and efficiently. We are searching for an Applications Engineer II to support HPR's clients by solving technically complex problems for some of the largest financial institutions in the world. Headquartered in Needham, Massachusetts, HPR is undergoing exponential growth as we expand our existing product lines and develop the next generation of HPR products, building upon an already highly profitable company.

Requirements

• Bachelor’s Degree in Computer Science, Electrical Engineering, Computer Engineering, Information Technology, or similar field
• 2+ years supporting business critical applications
• Strong verbal and written communications skills
• Ability and initiative to complete tasks and solve problems autonomously
• Strong Linux systems administrator skills
• Experience with Python and Shell scripting
• Proficient understanding of networking technologies and protocols (TCP, switch configuration, routing)

Nice To Haves

• Familiarity with C and Python programming
• Experience with Jira/Confluence

Responsibilities

• Develop expert level technical competence in HPR’s cutting edge product portfolio
• Provide world-class customer service by resolving technically complex problems
• Leverage your strong communication, troubleshooting, and technical skills to interface with customers
• Drive best practices and lessons learned from evaluations/benchmarks and customer interactions back to product development and other application engineers
• Develop and deliver training/education to customers
• Respond to customer inquiries via phone, email and web
• Engage and immerse yourself with the engineering team to expedite problem resolution and deliver the highest levels of customer service and satisfaction

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level