Applications Engineer and Senior Applications Engineer (REMOTE)

Trinity Health•Livonia, MI

1d•Remote

About The Position

There are four total openings, two of which will be focused on integration. We have both "Applications Engineer" and "Senior Applications Engineer" openings available on this team. Both descriptions are below: Applications Engineer Purpose: Uses specialized knowledge to support key areas of the organization related to an area of expertise. Uses data, research analysis, critical thinking & problem-solving skills to support colleagues & leadership in achieving organization’s strategic objectives. Serves as a peer influencer & may direct a project or project team by applying industry experience & specialized knowledge. Note: “patients” refers to patients, clients, residents, participants, customers, members Essential Functions: Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions. Work Focus: Researches, collects & analyzes information. Identifies opportunities, develops solutions, & leads through resolution. Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience. Responsible for distribution of analytical reports. Process Focus: Utilizes multiple system applications to perform analysis, create reports & develop educational materials. Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized. Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge. Data Management & Analysis: Research & compiles information to support ad-hoc operational projects & initiatives. Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making. Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts. Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices. Functional Role (not inclusive of titles or advancement career progression): The Applications Engineer serves as a key role within Product Engineering, responsible for supporting the delivery of application solutions across multiple systems, platforms, and workflows. This role consolidates responsibilities traditionally performed by specialized application roles into a unified engineering function, enabling consistent and coordinated solution delivery. The Applications Engineer is responsible for configuring, integrating, and supporting application solutions, while contributing to implementation, optimization, and ongoing operational support activities. The role works across multiple applications and integrations, supporting the execution of work aligned to product backlogs and organizational priorities. Through the application of technical knowledge, analytical skills, and established standards, the Applications Engineer supports effective collaboration across teams, promotes consistency in delivery, and contributes to the reliability and performance of application solutions, while developing broader technical capabilities and supporting delivery across systems and workflows. Designs, configures, and supports application solutions across multiple systems, modules, and workflows, contributing to end-to-end product delivery. Translates business requirements into functional and technical solutions, ensuring alignment with product backlog priorities and operational needs. Performs system configuration, build, and integration activities, including interfaces and data exchange between applications. Troubleshoots and resolves application and interface issues, working with technical teams, vendors, and stakeholders to drive resolution. Supports testing activities, including development of test scenarios, execution of test scripts, and validation of system functionality for implementations and upgrades. Participates in implementation and upgrade efforts, including environment readiness, validation, and post-deployment support. Collaborate with cross-functional teams, including product teams, technical engineers, and business stakeholders, to deliver solutions aligned to organizational priorities. Contributes to documentation, including functional specifications, knowledge base articles, and standard operating procedures. Analyzes application workflows and system usage to identify opportunities for process improvement and optimization. Works across multiple applications and domains, supporting a cross-functional delivery model rather than a single-system focus. Develops and expands technical and integration knowledge to support broader engineering responsibilities. Senior Applications Engineer Purpose: Uses specialized knowledge to support key areas of the organization related to an area of expertise. Uses data, research analysis, critical thinking & problem-solving skills to support colleagues & leadership in achieving organization’s strategic objectives. Serves as a peer influencer & may direct a project or project team by applying industry experience & specialized knowledge. Note: “patients” refers to patients, clients, residents, participants, customers, members Essential Functions: Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions. Work Focus: Researches, collects & analyzes information. Identifies opportunities, develops solutions, & leads through resolution. Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience. Responsible for distribution of analytical reports. Process Focus: Utilizes multiple system applications to perform analysis, create reports & develop educational materials. Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized. Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge. Data Management & Analysis: Research & compiles information to support ad-hoc operational projects & initiatives. Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making. Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts. Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices. Functional Role (not inclusive of titles or advancement career progression): The Senior Applications Engineer serves as a key role within Product Engineering, responsible for supporting the delivery of application solutions across multiple systems, platforms, and workflows. This role consolidates responsibilities traditionally performed by specialized application roles into a unified engineering function, enabling consistent and coordinated solution delivery. The Senior Applications Engineer is responsible for configuring, integrating, and supporting application solutions, while contributing to implementation, optimization, and ongoing operational support activities. The role works across multiple applications and integrations, supporting the execution of work aligned to product backlogs and organizational priorities. Through the application of technical knowledge, analytical skills, and established standards, the Senior Applications Engineer supports effective collaboration across teams, promotes consistency in delivery, and contributes to the reliability and performance of application solutions, while providing guidance to team members and supporting consistency, scalability, and reliability across solutions and teams. Designs, configures, integrates, and supports application solutions across multiple systems, platforms, and service lines. Owns end-to-end delivery of backlog work, including solution design, build, integration, testing, implementation, and optimization. Leads the resolution of complex application and integration issues, coordinating across technical teams, vendors, and stakeholders. Designs and implements system integrations, ensuring reliable data flow and interoperability across applications and workflows. Translates business requirements into scalable technical solutions aligned with enterprise standards and product strategy. Leads testing activities, including test strategy, planning, coordination, and execution across multiple teams and systems. Supports and contributes to major initiatives such as system upgrades, new application onboarding, and process transformation efforts. Analyzes system performance, workflows, and operational metrics to recommend and implement improvements. Serves as a technical leader within the team, providing guidance, mentoring, and support to other engineers. Collaborates with stakeholders at all levels, including clinicians, business leaders, and technical teams, to align solutions with organizational goals. Contributes to and promotes standards, documentation, and best practices to ensure consistency across Product Engineering teams. Operates across multiple domains (clinical, imaging, revenue), supporting a flexible, product-oriented delivery model.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Healthcare, or related field, or equivalent combination of education and experience
5–7 years of experience in application support, application analysis, or related IT roles
Demonstrated experience with application configuration, system workflows, and supporting business processes
Experience troubleshooting application issues and supporting resolution across systems and teams
Working knowledge of system integrations, interfaces, and data flow between applications
Experience supporting testing activities, including test scenario development and execution
Experience participating in system implementations, upgrades, or enhancement efforts
Ability to translate business requirements into functional and technical solutions
Strong analytical and problem-solving skills with ability to manage moderately complex issues
Ability to work across multiple applications, systems, or functional areas
Strong communication and collaboration skills with technical teams, business stakeholders, and vendors
Ability to manage multiple tasks and priorities in a dynamic environment
7+ years of experience in application engineering, application support, or related IT roles
Demonstrated experience designing, configuring, and supporting application solutions across multiple systems
Proven experience with system integrations, interfaces, and multi-system workflows
Strong experience troubleshooting complex application and integration issues and driving resolution
Experience leading or coordinating testing efforts, implementations, or system upgrades
Working knowledge of IT service management processes, including incident, change, and problem management
Ability to independently design and implement application solutions aligned to business and technical requirements
Strong analytical and problem-solving skills with ability to manage complex issues and competing priorities
Demonstrated ability to work across multiple systems and functional domains
Experience collaborating with stakeholders at all levels to deliver solutions
Demonstrated informal leadership, including mentoring, guiding peers, and contributing to standards and best practices

Nice To Haves

Familiarity with scripting or automation using languages such as PowerShell, Python, or Bash
Exposure to application integration concepts and technologies (e.g., APIs, interfaces, middleware)
Familiarity with automation tools (e.g., Power Automate, UiPath, or similar)
Working knowledge of JavaScript or web technologies
Basic experience with database querying (e.g., SQL)
Exposure to cloud-based application environments (e.g., SaaS platforms)
Experience working in Agile or product-oriented delivery models
Healthcare systems or business workflow experience
Experience developing scripts or automation solutions using languages such as PowerShell, Python, or similar
Hands-on experience with application integrations, including APIs, web services, and middleware platforms
Experience implementing automation solutions using RPA or workflow automation tools (e.g., Power Automate, UiPath)
Working knowledge of JavaScript or other technologies used for application customization and integration
Experience writing and optimizing database queries (e.g., SQL) to support troubleshooting and data analysis
Familiarity with cloud-based application environments (e.g., Azure, AWS) and SaaS platforms
Exposure to DevOps practices, version control systems, or CI/CD pipelines
Experience with monitoring, logging, and performance analysis tools
Strong understanding of application workflows within complex operational environments (e.g., healthcare or enterprise systems)
Demonstrated ability to leverage automation, scripting, or integration capabilities to improve efficiency or reduce manual work

Responsibilities

Researches, collects & analyzes information. Identifies opportunities, develops solutions, & leads through resolution.
Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience.
Responsible for distribution of analytical reports.
Utilizes multiple system applications to perform analysis, create reports & develop educational materials.
Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized.
Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.
Research & compiles information to support ad-hoc operational projects & initiatives.
Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making.
Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts.
Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.
Designs, configures, and supports application solutions across multiple systems, modules, and workflows, contributing to end-to-end product delivery.
Translates business requirements into functional and technical solutions, ensuring alignment with product backlog priorities and operational needs.
Performs system configuration, build, and integration activities, including interfaces and data exchange between applications.
Troubleshoots and resolves application and interface issues, working with technical teams, vendors, and stakeholders to drive resolution.
Supports testing activities, including development of test scenarios, execution of test scripts, and validation of system functionality for implementations and upgrades.
Participates in implementation and upgrade efforts, including environment readiness, validation, and post-deployment support.
Collaborate with cross-functional teams, including product teams, technical engineers, and business stakeholders, to deliver solutions aligned to organizational priorities.
Contributes to documentation, including functional specifications, knowledge base articles, and standard operating procedures.
Analyzes application workflows and system usage to identify opportunities for process improvement and optimization.
Works across multiple applications and domains, supporting a cross-functional delivery model rather than a single-system focus.
Develops and expands technical and integration knowledge to support broader engineering responsibilities.
Designs, configures, integrates, and supports application solutions across multiple systems, platforms, and service lines.
Owns end-to-end delivery of backlog work, including solution design, build, integration, testing, implementation, and optimization.
Leads the resolution of complex application and integration issues, coordinating across technical teams, vendors, and stakeholders.
Designs and implements system integrations, ensuring reliable data flow and interoperability across applications and workflows.
Translates business requirements into scalable technical solutions aligned with enterprise standards and product strategy.
Leads testing activities, including test strategy, planning, coordination, and execution across multiple teams and systems.
Supports and contributes to major initiatives such as system upgrades, new application onboarding, and process transformation efforts.
Analyzes system performance, workflows, and operational metrics to recommend and implement improvements.
Serves as a technical leader within the team, providing guidance, mentoring, and support to other engineers.
Collaborates with stakeholders at all levels, including clinicians, business leaders, and technical teams, to align solutions with organizational goals.
Contributes to and promotes standards, documentation, and best practices to ensure consistency across Product Engineering teams.
Operates across multiple domains (clinical, imaging, revenue), supporting a flexible, product-oriented delivery model.