Applications Developer

Dine College•Tsaile, AZ

1d•Onsite

About The Position

Under the general supervision of the IT Operations Manager, the Applications Developer accomplishes the ITD's strategic goals and objectives by planning, organizing, and implementing the assigned functions and projects required to operate and maintain optimal departmental activities and services; maintain confidentiality of all privileged information. The Applications Developer is responsible for providing exceptional customer service and for working closely with the Enterprise Application Administrator on more complex issues. Use technical expertise in resolving interface problems and/or escalating problems within Jenzabar and other application vendors. The Applications Developer will communicate the appropriate resolution to the user and/or coordinate with other teams within ITD when necessary. Work closely with the other team members to research, create, design, and implement integrations with the Jenzabar EX modules.

Requirements

Proficient in the use of Windows and Macintosh operating systems, network printers, basic network protocols and Active Directory
1 year of experience with Windows or Macintosh operating systems
1 year of computer or printer repair

Nice To Haves

Associate or Bachelor's degree in a computer-related field and two years of experience or equivalency
Demonstrated computer skills, human relations, and effective communication skills are A+ MCSE, or other applicable certifications
3 years of experience in computer support or service in lieu of the education requirement
Oral fluency in Navajo is highly desirable
Valid Driver's License
Defensive Driving Certification

Responsibilities

Maintain records of work activities through the use of the Help Desk Request System.
Troubleshoot issues and document solutions using the Helpdesk Request System.
Performs development in JICS to manage the internal website – MyDineCollege.
Design and program web integrations with other services to automate processes for efficiency.
Build and execute unit tests and integration tests.
Performs day-to-day support of all applications, including Jenzabar EX in any module.
Research and troubleshoot user-reported issues to provide the user with a solution using standard methods as advised by Jenzabar.
Document issues and solutions in a complete, concise manner for use in the internal/external knowledge base.
Configure and program features and capabilities in Jenzabar based on requirements gathering and approval from module managers.
Develops changes in the Test system.
Assists users in performing testing and resolving any errors and issues.
Under the direction of the Enterprise Applications Administrator and acceptance of users and stakeholders, implements changes in production/live systems.
Develops application features including presentation and business logic layers using a strong understanding of UI, cross-browser compatibility, general web functions, and web services.
Work with Web Applications and programming languages such as HTML, CSS, JavaScript, JQuery and API's and other tools to allow the creation of and the support of data delivery.
Serve as an advanced level of support for other IT personnel for interface and integration issues.
Diagnose, repair, and test computer and printer problems to restore functionality.
Use diagnostic tools to assess or monitor computer systems and printers.
Manage security options on client systems and report attacks.
Troubleshoot system failures or bugs and provide solutions.
Assists Enterprise Applications Administrator with planning and participates in implementation and integration projects.
Serves as backup to the Enterprise Applications Administrator.
Other duties as assigned.