Applications Analyst

City of Deltona•Deltona, FL

11h•Onsite

About The Position

The purpose of this job within the organization is to provide IT solutions for municipal functions and to plan, configure, implement, analyze, design, support, and maintain technology platforms. This job works under administrative supervision, developing and implementing programs within organizational policies and reports major activities to the Applications Supervisor or IT Director. This position supports the functions and responsibilities of the Applications Supervisor and works under their supervision.

Requirements

Requires an associate's degree in Computer Science, Information Systems, or a closely related field; or an equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities.
Requires one (1) year of experience supporting information technology systems in a public-sector environment or supporting public-sector clients in a comparable environment; experience supporting enterprise applications in a municipal or other government setting is preferred.
Requires three (3) years of experience administering and supporting Microsoft Windows Server environments and Active Directory within an organization.
Requires a driver's license valid in the State of Florida.

Nice To Haves

Experience supporting Enterprise Resource Planning (ERP) software preferred, including Tyler Technologies software or similar enterprise applications used in the public sector.
Experience coordinating or leading Enterprise Resource Planning (ERP) or other technology projects involving multiple stakeholders and teams preferred.
Microsoft infrastructure, cloud, or security certifications or equivalent experience preferred.

Responsibilities

Monitors application and system performance, identifies trends or recurring issues, and provides recommendations to improve reliability and efficiency.
Assists in evaluating, testing, implementing, and supporting enterprise applications and related software solutions to meet organizational and system requirements.
Creates and maintains technical documentation and provides training and support for effective system use.
Responds to escalated help desk inquiries and mentors and guides helpdesk staff in troubleshooting and support procedures.
Coordinates with users and software/hardware vendors to troubleshoot, escalate, and resolve application and system issues.
Develops and maintains scripts or automation tools to improve routine system administration and application support tasks.
Ensures system availability and addresses urgent issues outside regular business hours, as needed.
Gathers and analyzes system and support data and prepares reports to support troubleshooting, planning, and service improvement.
Assists with disaster recovery, data retention, and continuity procedures, including backups, recovery testing, and documentation to support data integrity and system restoration readiness.
Supports secure system and application administration practices and assists with implementing security-related controls, updates, and procedures in coordination with IT leadership and designated security personnel.
Assists with the investigation and resolution of security-related system or application issues and supports incident response activities as assigned.
Reviews system alerts, logs, and security-related notifications relevant to supported applications and servers, and escalates concerns in accordance with established procedures.
Attends training events, conventions, and keeps current on technology trends.
Performs related work, as assigned.