Applications Analyst- AI

The Emily Program•Roseville, MN

4d•Remote

About The Position

Our vision is a world of peaceful relationships with food, weight, and body image, where everyone with an eating disorder can experience recovery. We believe that exceptional, individualized care leads to lasting recovery from eating disorders. That’s why our teams are comprised of compassionate, dedicated professionals from a variety of backgrounds who collaborate to provide the very best evidence-based care for our clients at all levels of care. Position Overview The Applications Analyst provides Tier 3 operational ownership for assigned enterprise applications, including administration and maintenance; availability and incident/problem/change/knowledge management; upgrades/patching coordination; vendor/SLA oversight and escalation; and integrations/interfaces. Platform-specific build work (e.g., Salesforce configuration/automation, EHR build/customization) remains with the respective platform owner; the Applications Analyst coordinates cross-system impacts and end-to-end readiness as needed.

Requirements

Four-year Computer Science, IT or relevant college degree or High School Diploma and 3+ years’ experience working in IT roles
At least 3 years of experience in IT application development, QA, business analysis or project management
Experience in IT service management or systems analysis preferred
Ability to work independently as well as use independent judgement in critical thinking and troubleshooting situations
Technical and analytical skills, with strong business aptitude
Comfort working with data extracts, CSVs, and basic data transformation/mapping
Strong troubleshooting skills: ability to reproduce issues, analyze application/system logs (where available), interpret error messages, and document root cause and remediation steps
Experience with IT service management tools and practices (incident, problem, change, knowledge management) and maintaining clear tickets, runbooks, and KB articles
Ability to create test plans and coordinate UAT; familiarity with use cases, release/change processes and validating fixes/enhancements before production deployment
Experience maintaining technical documentation standards
Excellent written and verbal communication skills, including facilitating meetings and making PowerPoint presentations
Ability to bridge IT and business communication by explaining IT concepts in non-technical terms

Responsibilities

Serve as technical SME and overall responsibility for assigned application(s)
Serve as Tier 3 “application owner” and escalation point if IT Support is unable to resolve user issues
SME on what the system does and its capabilities
Author/maintain KB articles used by IT Support to troubleshoot and diagnose application issues
Expert on technical aspects of the product/software and how it relates to other systems at the company
Document/maintain system architecture
Document and manage any 3rd-party relationships
Serve as gatekeeper of system to be sure it is being properly used
Manage communication with end-users (notification of outages, upgrades, patching, etc.)
Collect and track KPI statistics and evaluation of SLAs (are they being met by the vendor?)
Ensure appropriate controls are in place to manage licensees and costs; participate in access reviews, least-privilege, audit requests, and data/privacy controls for the application
Perform occasional audits for license accuracy, permission levels, groups/roles, employee terminations, etc.
Implement small enhancements/break-fix solutions within assigned application(s) (e.g., configuration toggles, picklist/reference values, field labels, roles/groups) in alignment with change control; coordinate larger enhancements through vendor/SDLC processes
Ensuring enhancement estimates are appropriate and budget is approved prior to work beginning
Maintain Business Owner relationships
Serve as first point of contact with the business team
Responsible for managing enhancement requests/bug-fixes with the Vendor
When enhancements are needed or bugs identified; ensure requirements are defined, estimates are appropriate and budget is approved, changes are documented and tested before production release
Partner with Business Owner of the application to document business use
Document system workflow
Outline typical use cases
Ensure documentation is current and accurate
Maintain Vendor relationships
Key person to report problems to vendor, including tracking tickets to resolution
Understand, document, and track SLA expectations of Vendor – time to acknowledge problem, response time, resolution time, etc.
Other duties as assigned

Benefits

HSA and PPO insurance with HSA or FSA options (Blue Cross Blue Shield)
Dental insurance (Delta Dental)
Vision insurance (EyeMed)
Short-term and long-term disability insurance
Company-paid life insurance
401(k) plan
Company 401(k) matching for up to 50% of your contribution, up to 6% of your compensation
Generous PTO plan accrues annually
Seven paid holidays
One floating holiday