Applications Analyst III

Rio Grande Credit Union•Albuquerque, NM

2d•Onsite

About The Position

The Applications Analyst III is responsible for the oversight of Episys projects, including planning, testing, enforcement of project schedules, appropriate communication to all stakeholders, and execution of project work plans. Serves as liaison between the project teams, vendors and management. Serves as administrator for multiple business applications.

Requirements

2 to 5 years related experience.
4-year degree or completion of a specialized course of study OR 5 years of related experience.
Ability to perform primarily sedentary office work, operate standard office equipment, and use a computer for extended periods.
Must be able to communicate effectively, follow instructions, manage multiple priorities, and maintain professionalism under deadlines.
Regular attendance and the ability to handle confidential information are essential.

Nice To Haves

4+ years with Symitar, Synergy, Image Retrieval, Meridian Link, Access Digital, NCR ITMs, and SMA Opcon, CFM, FICS, Fedline, DocDownload, Temenos, Wycom

Responsibilities

Administers multiple core business applications
Identifies areas of opportunity to increase productivity company wide.
Works with management in using the system’s capabilities to efficiently operate within the assigned application software system.
Improves operational processes by utilizing tools provided by the vendors.
Analyzes existing or potential programs for enhancements requests.
Oversees all aspects of Episys projects to include due diligence, initiation, planning, execution, and closing stages.
Writes user and technical documents for assigned applications/modules/workflows.
Responsible for preparing and executing project plans on approved projects. Review project plans and milestones to ensure project plans are being followed on a timely basis and deliverables are met. Manages the process and team to accomplish goals.
In cooperation with the end user, test applications to assure accuracy, integrity, interoperability, and completeness to achieve desired results.
Test programs, correct errors and make necessary modifications; develop methods for integrating different products
Assist with Episys database maintenance schedules and updates to the software provided by Symitar/MDT
Works as liaison between RGCU and our service bureau for ticket resolution
Develops enhancements and reports utilizing PowerOn, SQL, and Crystal reporting
Develop workflow automation utilizing OpCon
Work closely with Project Manager, project sponsor, application owners, IT, and business analysts
Serve as administrator for multiple enterprise software solutions including, but not limited to Symitar, Synergy, FICS, and NCR
Develop application goals
Identify and resolve application issues
Continually tune applications and code to enhance performance on existing databases and applications
Explore ways to utilize the capabilities of our current applications to enhance the user experience for our employees and members.
Work directly with vendors and business analysts to complete upgrades and enhancements
Help to identify opportunities to improve processes
Come to work every day with a member focused ,passionate, and dedicated mindset
Approach every member situation from a caring, helpful, and openminded position
Proactively approach issues and offer creative solutions that will make doing business with RGCU easier
Assists in any other areas as directed by the AVP of Business Systems, Senior Management and/or President/CEO.
Report all suspicious activity to the Risk Management department via the compliance group email