Applications Analyst III

Jack Henry & Associates Inc.•Monett, MO

65d•Remote

About The Position

At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we'd love to meet you. Jack Henry & Associates' 4|sight - Check Imaging Solutions business unit under the Complementary Solutions brand has an opening for an advanced level Applications Analyst. If you have an item and image processing background, back office operations, or technology background in a Financial Institution, this position may be a great match for you! This role is a customer-facing position where you will be installing and supporting the 4|sight application for banks or item processing centers. You will train customers to create electronic X9 files, process electronic X9 files, and handle check image returns processing within the Check 21 application. The environment you will work in is Microsoft Windows OS based (SQL, Windows Server, and Windows 10). Any prior experience with Microsoft SQL Server and/or SQL querying is highly preferred. The 4|sight Implementation team consists of 19 members including 14 Applications Analysts, three Implementation Coordinators, one Supervisor, and one Manager. Jack Henry provides strong opportunity for career progression not only within 4|sight Implementations team but across the organization as well. The following are examples of where you could progress to: Other 4|sight teams / Project Management / Project Coordination / Other Imaging teams, etc. This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Lenexa, KS; Springfield, MO; or Monett, MO. All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

Requirements

Must have a minimum of 4 years of experience working in a bank and/or credit union.
Must have 2 years item processing experience.
Must be able to travel up to 25%- to travel onsite to customer locations to provide installation services. Travel may include traveling out on a weekend and you may work through a weekend, typically for 2 week engagements.
Excellent written and verbal communication skills.

Nice To Haves

Bachelor's degree.
SQL school and/or work experience.
Microsoft Windows OS experience.

Responsibilities

Provides remote or on-site software installation services. Ensures software applications are installed and fully functional.
Prior to the installation, analyzes the customers' existing products and consults with customer to map current system to the Jack Henry product.
Consults with customers to define parameters within the software application.
Trains the customer on use and feature functionality of the application.
Communicates the customer's needs/expectations to appropriate personnel.
Notifies appropriate personnel of any application issues.
Interacts with Project Manager on various issues.
May assist customers in validating accurate conversion of all data.
May analyze transaction processing.
Mentors and provides training to employees.
May perform other job duties as assigned.