Applications Analyst

Benesch Law•Cleveland, OH

14h•$97,000 - $120,000•Hybrid

About The Position

The Application Analyst plays a critical role in supporting and optimizing the organization's software applications to ensure efficient business operations and user satisfaction. This position focuses on operational support, application customization, and data integration, collaborating closely with stakeholders to enhance application performance and align solutions with business needs. The ideal candidate will bring strong problem-solving skills, technical expertise, and a commitment to continuous improvement.

Requirements

Strong analytical skills with the ability to troubleshoot and resolve complex application issues.
Experience in requirements gathering, configuration, and integration of business applications.
Understanding of data flow and interconnectivity between applications.
Excellent verbal and written communication skills, with the ability to interact effectively with technical and non-technical stakeholders.
A Bachelor's degree in Computer Science, Information Systems, or a related field; or 3-5 years of equivalent work experience.
Experience in application support, vendor management, and system optimization.

Nice To Haves

Familiarity with legal technology solutions (e.g., Aderant, iManage, Intapp Suite, or similar platforms) is highly desirable.

Responsibilities

Provides day-to-day support for core business applications, ensuring operational continuity and quick resolution of user issues.
Manages vendor relationships, ensuring timely support and accountability for application performance.
Documents and track issues, troubleshooting processes, and resolutions to maintain a knowledge base for future reference.
Customizes and optimizes applications to address user requirements and enhance functionality.
Ensures seamless integration of applications with other systems, supporting workflows across departments.
Collaborates with stakeholders to identify opportunities for process improvement and implement system enhancements.
Ensures data consistency, accuracy, and quality across interconnected systems.
Supports data integration efforts to enable efficient reporting and analysis across the organization.
Collaborates with business units to develop and maintain reporting tools, dashboards, and data visualizations to support decision-making.
Assists in planning, designing, and implementing new applications and upgrades to existing systems.
Conducts research into software products and services, evaluating their potential to meet organizational needs.
Supports testing efforts to ensure smooth deployment of software updates and new applications.
Communicates effectively with stakeholders, providing updates on application performance, issues, and resolutions.