Applications Analyst

Chicago Public Media•Chicago, IL

1d•$68,000 - $84,500

About The Position

The Applications Analyst is the primary support person for the Naviga Advertising and Circulation systems responsible for supporting, maintaining, and optimizing these business applications to ensure effective and efficient operation across the organization. This role involves analyzing business requirements, configuring software solutions, troubleshooting application issues, coordinating upgrades, and collaborating with end users and vendors to improve system performance and usability.

Requirements

5+ years of experience managing and maintaining software and applications
Experience with MS Windows, Mac OS and iOS
Experience with Microsoft Office, Google Apps and Adobe Suite products
5+ years of experience with database management, data modeling, and querying
Experience with Python, Java, HTML, and Perl scripts
Bachelor's degree in Computer Science, Information Systems, a related field, or equivalent training and experience

Nice To Haves

Experience working with applications from Naviga and/or Brainworks is a plus
Experience working with Payway, Braintree, and other credit card processors
Experience in the newspaper industry is a plus

Responsibilities

Maintain relationships, open trouble tickets, work to resolve issues, test enhancements and be available outside working hours with vendor support staff for cloud applications
Develop and maintain system documentation, user guides and training materials
Stay updated on current technologies
Configure, test, and implement new applications, modules, and system enhancements
Analyze and document business processes and user requirements to improve application functionality
Work with business users, IT Staff, and external Vendors to identify organizational needs for new applications, changes in functionality, to existing applications
Provide user training and technical support for applications
Manage/lead projects related to application development, migration or optimization
Responsible for supporting applications users’ company-wide, internally, and externally
Manage application upgrades, patches and integrations with other systems
Provide user training and technical support for applications
Set up, maintain, and troubleshoot integrations and file transfers between applications and third-party vendors