Applications Analyst II – IT Revenue Cycle (Patient Access)

Shirley Ryan AbilityLab•Chicago, IL

10d•Remote

About The Position

Shirley Ryan AbilityLab is the global leader in physical medicine and rehabilitation for adults and children with the most severe, complex conditions. By joining our team, you’ll be part of our life-changing mission and vision. You’ll contribute to an innovative, multifaceted culture that is second to none — one that embraces collaboration, excellence, discovery and compassion. You’ll play a role in something that’s never been done before as we integrate science and clinical care to help patients achieve better, faster outcomes — as we Advance Human Ability, together. Job Description Summary The Applications Analyst II, IT Revenue Cycle (Patient Access) is a primary resource for systems administration, configuration, deployment and support for revenue cycle information systems specific to Scheduling and Registration Oracle Cerner solutions. Leads revenue cycle information system projects. Works with revenue cycle operations and clinical applications to elicit, analyze, communicate and validate requirements for revenue cycle applications. Facilitates workflow analysis and software design solutions to enable business operations to achieve their goals. Mentors non-senior Revenue Cycle Applications Analyst team members. The Applications Analyst II, IT Revenue Cycle will consistently demonstrate support of the Shirley Ryan AbilityLab statement of Vision, Mission and Core Values by striving for excellence, contributing to the team efforts and showing respect and compassion for patients and their families, fellow employees, and all others with whom there is contact at or in the interest of the institute. The Applications Analyst II, IT Revenue Cycle will demonstrate Shirley Ryan AbilityLab Core Attributes: Communication, Accountability, Flexibility/Adaptability, Judgment/Problem Solving, Customer Service and Core Values (Hope, Compassion, Discovery, Collaboration, and Commitment to Excellence) while fulfilling job duties.

Requirements

Bachelor degree in Information Technology, Computer Science, or related field. Will consider work experience in lieu of traditional educational requirements.
Minimum of 2 years of experience in applications analysis, software development, or related IT roles, preferably in healthcare or revenue cycle management.
Minimum of 2 years of experience with Cerner Millennium revenue cycle solutions in a technical capacity (now Oracle Health).
Strong analytical skills with the ability to assess complex systems, identify issues, and propose effective communications.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders and cross-functional teams.
Ability and willingness to learn new tools and Healthcare Information Systems to be identified as part of SRALab's future core applications toolset.
Intermediate knowledge of healthcare revenue cycle processes, regulations, and industry standards (e.g., HIPAA, Patient Access, Charge Services, Patient Accounting).
Intermediate knowledge of Cerner Command Language (CCL).
Intermediate knowledge of industry standards that relate to Patient Access, Charge Services, and/or Patient Accounting.
Intermediate knowledge of registration and scheduling workflows, processes and front-end applications (RevenueCycle.exe).
Intermediate knowledge of configuration applications such as RevenueCycleMaintenance.exe, Schtools.exe, HNAUser.exe, Bedrock.exe, and Olympus.

Responsibilities

Analyze existing revenue cycle applications and workflows to identify opportunities for enhancement and optimization.
Collaborate with end-users and stakeholders to gather requirements and translate them into technical solutions.
Design, develop, and implement software solutions to address business needs and improve revenue cycle efficiency.
Conduct thorough testing and validation of system enhancements to ensure quality and reliability.
Provide ongoing support and maintenance for revenue cycle applications, including troubleshooting, issue resolution, and performance monitoring.
Respond promptly to user inquiries and technical issues, delivering effective solutions and minimizing system downtimes.
Collaborate with vendors and internal IT teams to escalate and resolve complex technical issues as needed.
Implement system upgrades and patches in coordination with IT infrastructure teams, ensuring minimal disruption to operations.
Assist in creating comprehensive documentation, including user guides, technical specifications, and process workflows, to support system usage and maintenance.
Conduct training sessions and workshops for end-users to promote efficient utilization of revenue cycle applications and tools.
Stay informed about industry best practices and emerging technologies in revenue cycle management, sharing knowledge and insights with the team.
Collaborate with cross-functional teams, including Revenue Cycle Operations, Quality Control & Education, Finance, and other stakeholders to align system capabilities with business objectives and regulatory requirements.
Participate in project teams and meetings to represent the IT Revenue Cycle perspective, contributing insights and recommendations for system improvements and strategic initiatives.
Develop project plans with timelines, milestones, defined roles and responsibilities, and communication plans.
Perform all other duties that may be assigned in the best interest of Shirley Ryan AbilityLab.