Applications Analyst I

Mass General Brigham•Somerville, MA

1d•Hybrid

About The Position

Mass General Brigham is expanding support for the research community and seeking an Applications Analyst. The Applications Analyst will support MGB Digital Research Applications Data Management and Integrity Tools, including: LabArchives, StudyTrax, Veeva SiteVault, GitLab and additional research focused applications. More info on our website: https://rc.partners.org/research-apps-and-services/collect-data

Requirements

Bachelor's Degree Computer Science required or Bachelor's Degree Related Field of Study required
Related IT experience, ideally in healthcare IT environment 0-1 year required
Experience in the development, support, or operation of software applications, preferably in a healthcare setting.
Ability to document workflows and business processes.
Strong interpersonal skills to effectively communicate with both technical and non-technical staff.
Problem-solving skills.
Knowledge of Microsoft Office 365 and other popular office productivity solutions.
If you are utilizing Epic, you must be able to obtain the required certifications as outlined in the program requirements.

Responsibilities

Participates in the design, development, testing, implementation, and ongoing maintenance of new and existing software applications.
Assists with the documentation of business requirements and the translation of those requirements to functional specifications for the software application.
Assists with the development and execution of testing plans and other software quality assurance tasks.
Trains end users on the operation of software applications.
Assists with the development of end-user documentation.
Provides ongoing support for software applications by identifying and resolving issues, escalating them as needed for timely resolution.
Provides high-quality, customer-focused services.
Runs reports and performs other tasks associated with the ongoing operation of the software environment.