Applications Analyst I - MyChart

Mass General Brigham•Somerville, MA

3d•Hybrid

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Summary Participates in the design, development, testing, implementation, and ongoing maintenance of new and existing software applications. Will also assist in training and supporting end users. Joining the Epic MyChart team is an exciting chance to make a professional career in Digital Healthcare- Patient Experience. Whether you are already familiar with Epic MyChart or similar healthcare system, this could be an exciting opportunity. If you are enthusiastic about solving problems in a dynamic setting, this role offers the support, training, and collaboration needed to help you succeed. It is a wonderful opportunity to advance your career while contributing to the vital work of the patient’s experience and software support for patient care across the Mass General Brigham network. You will collaborate with a team of application coordinators who support the MyChart application used for patients throughout the Mass General Brigham network and its affiliates to manage their care and leverage MyChart self-service features, such as messaging their care team, scheduling appointments, and billing account management. Comprehensive training and support will be provided, including earning an Epic MyChart certification.

Requirements

Bachelor's Degree Computer Science required or Bachelor's Degree Related Field of Study required
Related IT experience, ideally in healthcare IT environment 0-1 year required
Experience in the development, support, or operation of software applications, preferably in a healthcare setting.
Ability to document workflows and business processes.
Strong interpersonal skills to effectively communicate with both technical and non-technical staff.
Problem-solving skills.
Knowledge of Microsoft Office 365 and other popular office productivity solutions.
If you are utilizing Epic, you must be able to obtain the required certifications as outlined in the program requirements.

Responsibilities

Assists with the documentation of business requirements and the translation of those requirements to functional specifications for the software application.
Assists with the development and execution of testing plans and other software quality assurance tasks.
Trains end users on the operation of software applications. Assists with the development of end-user documentation.
Provides ongoing support for software applications by identifying and resolving issues, escalating them as needed for timely resolution.
Provides high-quality, customer-focused services.
Runs reports and performs other tasks associated with the ongoing operation of the software environment.
Rules
Session Definitions/Limits
Reporting Workbench Report/Slicer dicer
Content management
Department Build/Facility Structure
Patient Self-Service build/support
Pools/Blocks/Modifiers
Questionnaire build/support
Provider Masterfile add/remove settings
SmartTexts
MyChart Production Support- General: Understanding of Primary and Specialty Clinic Workflows
End user broad support – MyChart ServiceNow ticket management or similar system
MyChart Enhancements/Projects as assigned