Applications Analyst - Clinical Informatics (Upgrade)

Mackenzie Health

5d • Onsite

About The Position

Reporting to the Manager, Clinical Informatics, the Applications Analyst (EPIC Upgrade) will use their clinical knowledge combined with their superior analytical skills to support Mackenzie Health’s EMR (electronic medical record). As a Clinical Applications Analyst, they will work closely with physician leadership, nursing and allied health leadership, and various clinical groups to provide end user support, troubleshoot issues and errors in the system, enhance and improve EMR while maintaining system standards by analyzing business operations, prioritizing, and implementing requested changes. Additional duties will include participating in rotational on-call, integrated system testing, upgrades and optimizations of the software, training, and creating and maintaining training environments and curriculums, as well as developing and documenting policies and procedures and ensuring they act as the liaison between end users, EMR, and associated third party vendors to ensure clear communication.

Requirements

• Undergraduate degree or diploma in a clinically related field; health informatics or computer science or equivalent.
• Current EPIC certification in an application is required.
• Minimum of 2 years of hospital clinical and/or hospital information systems and EMR experience.
• Experience working with Epic EMR.
• Experience with coordinating with clinical and non-clinical stakeholders in both an internal and external capacity for Epic system build, testing and upgrade efforts.
• Solid understanding of managing virtual environments within the hospital industry.
• Superior experience with MS Office/ Windows / Visio experience.
• Knowledge of how various clinical workflows are conducted in a hospital setting.
• Strong interpersonal skills and the ability to communicate information clearly and concisely with physicians, nurses, allied health professionals, other clinical stakeholders, and project leadership.
• Proven attendance record.
• Highly organized and detail oriented.
• Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
• Ability to perform the essential duties of the job.
• Effectively uses empathy in interactions with others and demonstrates behaviours consistent with Mackenzie Health’s Commitment to Caring.
• Models behaviour that is aligned with the values of Mackenzie Health – Excellence, Leadership and Empathy.
• Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.

Nice To Haves

• ITIL certification an asset.
• Clinical, professional designations preferred.
• Service Now experience an asset.

Responsibilities

• Provide end user support for the EMR system.
• Troubleshoot issues and errors in the system.
• Enhance and improve EMR while maintaining system standards by analyzing business operations, prioritizing, and implementing requested changes.
• Participate in rotational on-call.
• Participate in integrated system testing, upgrades and optimizations of the software.
• Provide training and create/maintain training environments and curriculums.
• Develop and document policies and procedures.
• Act as the liaison between end users, EMR, and associated third party vendors to ensure clear communication.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree