Applications Analyst-Business-Sr (Workday/UKG)

Eisenhower Health•Rancho Mirage, CA

10d•$41 - $62•Onsite

About The Position

Eisenhower is seeking a Senior Business Applications Analyst to lead the support, optimization, and integration of our Workday and UKG platforms, partnering with HR, Payroll, and IT to enhance workforce technology and business processes. Helps drive advancement of Workday functionality, including emerging automation and AI-enabled capabilities to improve efficiency, analytics, and employee experience. Supports core functions of Eisenhower's applications to enable cost-effective, high quality, efficient, and safe patient care. Implements, administers, and supports assigned systems under the minimal guidance of senior members of the team. Has a thorough understanding of assigned applications, ancillary systems, and health system operations. Independently addresses issues and design decisions of moderate to high complexity with little or no supervision and delivers clear communication and documentation of complex concepts and issues related to applications, interfaces, data structures, and workflows across the organization. Provides project management and selection guidance for new applications. Provides analytical assistance to junior team members to resolve application incidents, maintenance items, and enhancement requests. Coordinates application support with other information technology teams including Sys Admins, DBA, Networking, Reporting, and the help desk. Implements changes using documented procedures that are compliant with department's policies and procedures. Provides solutions to work orders, trouble tickets and projects for assigned departments. Works with and mentors junior staff members to document workflows. Serves as Project Manager for major projects.

Requirements

Relevant degree or experience in lieu of degree
Certification(s) required for those positions supporting an Epic application
Five (5) years in healthcare related positions
Previous system analyst or vendor experience
Experience using healthcare applications
Experience working in an acute healthcare setting or vendor setting
Proven experience in project managing major projects
Ability to actively engage in complex discussions, often on challenging subjects
Ability to analyze highly complex systems and workflows
Ability to conceptualize, plan, organize, coordinate and manage the work of a major program or function within the department(s)
Ability to handle confrontation with appropriate grace, professionalism, cordiality, and firmness, and manages/resolves disputes appropriately
Ability to maintain positive interpersonal relations with peers, users and vendors
Ability to teach/train other clinical staff
Ability to work as a team member and independently with minimal supervision
Documented knowledge and experience in PMO Methodology and tools
Excellent communication skills
Excellent oral and written skills
Facilitation skills
Strong organizational skills
Team building skills
Knowledge of the healthcare environment and operations
Working knowledge of healthcare applications

Nice To Haves

Bachelor’s Degree

Responsibilities

Lead the support, optimization, and integration of Workday and UKG platforms.
Partner with HR, Payroll, and IT to enhance workforce technology and business processes.
Drive advancement of Workday functionality, including automation and AI-enabled capabilities.
Support core functions of Eisenhower's applications to enable cost-effective, high quality, efficient, and safe patient care.
Implement, administer, and support assigned systems with minimal guidance.
Address issues and design decisions of moderate to high complexity independently.
Deliver clear communication and documentation of complex concepts and issues.
Provide project management and selection guidance for new applications.
Provide analytical assistance to junior team members.
Coordinate application support with other information technology teams.
Implement changes using documented procedures compliant with department policies.
Provide solutions to work orders, trouble tickets, and projects.
Mentor junior staff members to document workflows.
Serve as Project Manager for major projects.
Act as liaison/team lead between assigned departments and IS technical personnel.
Communicate with IS staff members, vendors, and users, and facilitate communications between these groups.
Work collaboratively with vendors and users to determine, review, and document acceptance of system changes.
Identify opportunities for improvement in patient care, productivity, financial outcomes, and physician or ancillary relations for cost savings.
Coordinate and manage all upgrades and maintenance of assigned systems.
Provide technical assistance and support to expert users.
Participate on committees and in meetings.
Identify and assist with planning for and developing departmental-specific requirements for future product acquisitions.
Follow PMO guidelines on all projects and utilize PMO tools.
Train and assist others in utilizing PMO tools and methodologies.
Assure that all necessary documentation is properly completed and posted.
Update all open service requests on a weekly basis and communicate updates.
Accurately and promptly analyze user-requested programming changes, document requests, and facilitate communication.
Ensure that all necessary documentation is complete.
Utilize excellent time and project management skills.
Perform written and oral project status reporting on a regular basis.
Ensure that e-mail and voice mail indicates when unavailable with alternative contact when out of office.
Assume administrative tasks to support management as assigned.
Perform other duties as assigned.