Applications Administrator

O.C. Tanner•Salt Lake City, UT

2d•Hybrid

About The Position

O.C. Tanner is seeking an Applications Administrator to join their team. This role involves using software applications to solve business challenges through tool configuration and workflows. The administrator will provide advanced troubleshooting to ensure applications run smoothly, enabling teams to work efficiently and serve clients effectively. Key applications supported include Microsoft Dynamics 365 (CRM), Notion (Project Management), Confluence & Jira (Knowledge Base and Ticket Management), Genesys (Recipient Experience), and ChurnZero (Client Health and Digital Account Management). These tools are crucial for supporting the core processes of Client Success Teams in serving clients.

Requirements

Advanced troubleshooting and detailed process documentation
Data analytics including trends and stories
Advanced understanding of industry tools and interconnected systems
Software implementations and user adoption strategies
Project Management for development and release of new software/features
Software integrations, automation, and data architecture
Test environments, prototyping, user feedback, and deployment
API functionality and advanced application management
Documentation processes, SOPs, and knowledge base organization
Presentation skills, partnerships & team building
Basic mentorship to other team members
Detail-oriented, correlation finder, innovative, departmental confidence, strategic mindset
Advanced knowledge/experience with specific Microsoft Dynamics Modules: Dynamics 365 Solution Management & Dataverse, Security and Access Control, Power Automate, Power Apps, Power BI/Reporting and Data Analytics

Responsibilities

Use software applications to solve business challenges through tool configuration and workflows.
Provide advanced troubleshooting for keeping applications running smoothly so teams can work efficiently, using tools to serve clients effectively.
Partner with other teams on projects and deployment of new system functionality and troubleshooting.
Provide support for escalated requests and advanced troubleshooting.
Implement advanced configuration changes; ensure all updates and modifications are dependable, consistent, and scalable.
Host and lead cross-departmental meetings to discuss system issues and improvement projects.
Identify areas of low usage or inefficiency across applications and make recommendations for improvement.
Lead out on projects related to ongoing maintenance, expansion, and discovery of supported systems and processes.
Run advanced reports to identify trends, track system usage, recommend areas for improvement, and track recurring issues.
Advise on and coordinate the acquisition of additional licenses as appropriate.
Present to teams and departments on system functionality, roadmap, and intended use cases.
Continuously improve on tools stability and scalability by monitoring usage, identifying risk areas, and taking action to mitigate.
Partner with corporate applications admin teams and engineering resources to explore advanced configuration updates & administer advanced functionality including API development, workflows and automations, and AI exploration.
Ensure documentation is accurate and up to date. Create guides and configuration recordings as needed.
Identify and address root cause analyses as needed in the event of significant system issues or downtime events.