Application Technician

City of Boynton Beach•Boynton Beach, FL

6d•Onsite

About The Position

The purpose of this classification is to assist customers with application submittal directions and pre-application checklists, establish and track primary and sub-applications, determine the completeness of applications, process applications, calculate and reconcile fees, issue permits or other completion documents, and record data in the computer system. This role coordinates daily application submittal activities, organizes, prioritizes, and directs work to the plan review or technical review staff, monitors the status of applications, and consults with assigned staff. The technician explains and ensures compliance with applicable federal, state, and local codes, laws, rules, and regulations related to processing applications. They perform intake of building and engineering permit applications, assist with planning & zoning permit applications, certificate of use and business tax applications, and review construction documents for completeness. The role involves determining and assessing fees, ensuring projects have proper agency approval, maintaining contact with applicants, and assisting with records and plans. Additionally, the technician provides support for public record requests, explains the application process and fees to customers, responds to complaints, calculates permit fees, receives payments, issues receipts, and balances daily currency transactions. They issue permits and turnaround permits, instruct applicants on web and telephone systems, and deny or reject applications that fail to meet requirements. The role also validates property owners and agents, assigns tracking numbers, checks contractor licenses, retrieves records, generates and reviews various documents, and sets up initial application files. The technician operates a computer for data entry and retrieval, maintains computerized files, and assists with document imaging. They act as a liaison between supervisor, departments, and outside agencies, answer telephones, and communicate with various stakeholders. Maintaining current knowledge of laws and regulations, and attending workshops and training sessions are also key aspects of this role. This position may provide assistance or coverage to other employees and perform other related duties as needed.

Requirements

High school diploma or valid equivalent
Two (2) years of clerical and customer service work experience in an office environment preferably within a government setting or in the construction industry
Must possess and maintain a valid Florida driver's license

Nice To Haves

Work experience involving building permitting and/or business tax in a government setting or in the construction industry
Current certification as a Notary Public

Responsibilities

Coordinates daily application submittal activities; organizes, prioritizes, and directs work to the plan review or technical review staff; monitors status of applications; consults with assigned staff, assists with problem situations, and provides technical support with respect to submittal of applications.
Explains, and ensures compliance with applicable federal, state, and local codes, laws, rules, regulations, specifications, standards, policies and procedures related to processing of applications; initiates any actions necessary to correct deviations or violations.
Performs intake of building and engineering permit applications; assists with planning & zoning permit applications, certificate of use and business tax applications; assists with the review of construction documents to ensure completeness and conformance with applicable submittal procedures; works with the Application Specialist or Supervisor to determine and assess fees for various services, departments and other agencies; ensures that projects have approval from proper agencies; monitors and tracks status of pending applications; maintains contact with applicants on regular intervals, providing status updates; assists with the maintenance of records and plans of projects which have been processed/approved by the Planning & Zoning Department, Building Division, and the Engineering Department.
Provides support in responding to public record requests as needed.
Explains the application process and associated fees to customers; assists customers with applications and the completion of forms used for the permitting process; reviews timelines; refers applicants to other departments to facilitate application processing; explains review process to the public, including how to respond to review comments.
Responds to complaints and assists disgruntled customers; provides information, explains procedures, researches problems, and initiates problem resolution.
Calculates permit fees; receives monies in payment of permit fees, plan filing fees, water/sewer fees, impact fees, or other departmental fees/services; records fees collected and other cash transactions; issues receipts; and balances daily currency transactions.
Issues permits and turnaround permits; instructs applicants on the use of web and telephone based systems to check status, schedule and check inspections, locate information on public records, maps, etc.
Denies applications based on failure to meet minimum requirements; and rejects incomplete applications.
Validates owner of property and owner agent authorization; and assigns application tracking numbers.
Checks contractors' licenses to verify proper insurance coverage and current worker's compensation insurance coverage.
Retrieves records/files for a variety of requested items, which may include plans, building permits, parcels, property records, or flood zone elevations.
Generates, receives, and reviews various records, forms, reports, and applications for the purpose of completing or verifying for accuracy.
Sets up initial application files to ensure presence of all required copies of pertinent forms, plans, materials, reports, records, and other documents; ensures distribution of documents as necessary.
Prepares or completes various forms, plan submittal checklists, plan review checklists, or other documents.
Receives various forms, reports, correspondence, applications, architectural plans, engineering plans, owner plans, blueprints, surveys, engineering reports, permits, density reports, notices of commencement, maps, codes, ordinances, policies, manuals, reference materials, or other documentation; reviews, completes, processes, forwards or retains as appropriate.
Operates a computer to enter, retrieve, review or modify data; maintains computerized files; utilizes word processing, database, or other software programs.
Sets up files/records; locates, removes, and/or files documents; assists with the preparation of documents for imaging.
Receives and responds to various inquiries and concerns from City departments, property owners, contractors, and the general public.
Acts as liaison between supervisor, other departments, and outside agencies; gathers and relays information as needed.
Answers the telephone; provides information, guidance and assistance; takes and relays messages or directs calls to appropriate personnel; returns calls as necessary.
Communicates with supervisor, employees, other departments, architects, contractors, engineers, consultants, agents, the public, outside agencies, and other individuals as needed to coordinate work activities; and gives and receives advice/direction.
Maintains a current knowledge of applicable laws/regulations; maintains an awareness of new materials, devices, products, and construction methods; attends workshops and training sessions as appropriate.
Provides assistance or coverage to other employees and performs other related duties as needed.