Application Systems Engineer III

County of Alameda•Oakland, CA

10d

About The Position

This flexibly staffed class series specification describes the lead level classification in the Application Systems Engineer series. Under direction, to provide thought leadership and operational support for the County’s information systems, architect business solutions, and serve as a liaison between department/agency representatives and third-party service providers. Application Systems Engineer III’s are responsible for designing, developing, analyzing, implementing, and maintaining software, including enterprise-class, and multi-tier systems; and perform related duties as required. In addition to meeting the minimum qualifications, the ideal candidate will possess excellent technical knowledge and skills; and demonstrate a high-level of ability to communicate, make decisions, work collaboratively, organize and plan, and prioritize the customer/client experience. The Information Technology Department is filling multiple Application Services Engineer III positions within several units under Engineering, Systems Analysis, Business Analysis and Quality Assurance career tracks. Under direction, Application Systems Engineers provide support for the County’s information systems. Application Systems Engineer IIIs are responsible for designing, developing, analyzing, implementing, and maintaining software, including enterprise class, multi-tier systems; and perform related duties as required.

Requirements

Possession of a bachelor’s degree from an accredited college or university with a major in MIS, Computer Science, Computer Engineering, or a closely related field.
The equivalent of four (4) years full-time experience designing, developing, analyzing, supporting, and implementing complex software systems.
Three (3) additional years of full-time experience designing, developing, analyzing, supporting, and implementing complex software systems may be substituted for the education requirement.

Nice To Haves

Excellent technical knowledge and skills.
High-level ability to communicate, make decisions, work collaboratively, organize and plan, and prioritize the customer/client experience.

Responsibilities

Provide thought leadership and operational support for the County’s information systems.
Architect business solutions.
Serve as a liaison between department/agency representatives and third-party service providers.
Design, develop, analyze, implement, and maintain software, including enterprise-class, and multi-tier systems.
Analyze and problem-solve.
Make effective decisions.
Organize and prioritize workload.
Communicate technical concepts, problem solutions, and project progress in a clear manner to interested parties.
Respond quickly and effectively to customer needs, proactively and reactively.
Maintain the highest level of service to internal customers and the public.
Document current and future procedures and processes.
Design complex system interfaces.
Research potential solutions and make recommendations for implementation.
Develop reasonable cost and time estimates.
Understand and consider impact of organizational, management, administrative, and personnel aspects of systems design.
Create, analyze, and validate detailed functional specifications.
Facilitate design sessions with the enterprise software development team to define the solution.
Define project scope, estimates, delivery schedule, and prepare proposals for review.
Perform risk assessments and help establish Service Level Agreements (SLA’s).
Communicate effectively, both orally and in writing.
Provide technical support to customers, users, and team members.
Establish and maintain effective working relationships with management, internal support units, customers, and vendors.
Assess and evaluate new technology solutions to address business needs.
Provide input and make recommendations to leadership teams in regard to the long-term vision of the organization.
Prioritize, evaluate, and mentor the work of subordinate personnel.

Benefits

Medical – HMO & PPO Plans
Dental – HMO & PPO Plans
Vision or Vision Reimbursement
Share the Savings
Basic Life Insurance
Supplemental Life Insurance (with optional dependent coverage for eligible employees)
Accidental Death and Dismemberment Insurance
County Allowance Credit
Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
Short-Term Disability Insurance
Long-Term Disability Insurance
Voluntary Benefits - Accident Insurance, Critical Illness, Long-Term Care, Hospital Indemnity and Legal Services
Employee Assistance Program
Retirement Plan - (Defined Benefit Pension Plan)
Deferred Compensation Plan (457 Plan or Roth Plan)
12 paid holidays
Floating Holidays
Vacation and sick leave accrual
Vacation purchase program
Management Paid Leave
Catastrophic Sick Leave
Pet Insurance
Commuter Benefits Program
Guaranteed Ride Home
Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
Employee Discount Program (e.g. theme parks, cell phone, etc.)
Child Care Resources
1 st United Services Credit Union