Application Systems Analyst
About The Position
Come grow with us! Working at ViewSonic is a unique opportunity to do rewarding, meaningful, high-visibility work for a global leader in visual technology. At ViewSonic, we are celebrating over 3 decades of excellence, carrying on the same entrepreneurial spirit and innovation we’ve had since 1987. Our brand and products are well-known throughout the industry. As a result, we are growing quickly and are looking for energetic, motivated team members to expand our nest. The Application Systems Analyst is responsible for maintaining, troubleshooting, and supporting business-critical applications to ensure optimal performance and user satisfaction. This role will specifically support systems such as GSW, WMS, and applications and services used within the Chino operation, serving as a key liaison between end users, development teams, and IT operations.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent hands-on experience
- 3-5 years of experience in application support, technical support, or a related role
- Fluency in Mandarin (spoken, written, and reading comprehension)
- Strong troubleshooting and problem-solving skills, with the ability to analyze issues across applications, databases, and integrations
- Experience working with SQL and database concepts, along with familiarity with APIs, integrations, and log analysis.
- Hands-on experience supporting ERP, CRM, or other enterprise applications in a production environment
- Familiarity with ticketing systems (e.g., ServiceNow, Jira) and understanding of the software development lifecycle (SDLC) and release processes
Nice To Haves
- Working knowledge of scripting languages (e.g., PowerShell, Python, Bash)
- Experience with cloud platforms (AWS, Azure, or GCP) is a plus
- Strong communication skills with the ability to clearly translate technical concepts to non-technical users and collaborate across teams
Responsibilities
- Provide day-to-day support for internal and/or customer-facing applications
- Troubleshoot and resolve application issues, incidents, and service requests in a timely manner
- Monitor application performance and system health; proactively identify and address potential issues
- Investigate root causes of recurring issues and implement long-term solutions
- Collaborate with development teams to escalate bugs, support releases, and validate fixes
- Perform application configuration, updates, and deployments as needed
- Maintain documentation for processes, known issues, and troubleshooting guides
- Support end users by providing guidance, training, and clear communication
- Participate in on-call rotation, as required, to support critical systems
- Ensure compliance with company policies, security standards, and best practices
Benefits
- Medical, Dental and Vision insurance options
- 401k with company match
- Paid Time Off
- Company provided equipment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
