Application/System Engineer I

Nordson • East Providence, RI

2d • Hybrid

About The Position

This role involves performing application test trials, supporting customers with technical and product issues, aiding sales groups with product training, coordinating customer problem resolution, and reviewing technical content for product manuals and sales materials. The position requires a BS in Engineering or a related field, with 0-2 years of experience in a technical sales facing and application support role. Excellent communication and customer service skills, strong organizational abilities, a professional demeanor, high energy, and adaptability are essential. Proficiency in MS Office applications is also required.

Requirements

• BS in Engineering or related field.
• 0-2 years experience in technical sales facing and application support role/environment.
• Excellent written and verbal communication skills with strong customer service skills.
• Must possess strong organizational skills, and a professional demeanor with a high energy level and the ability to adapt effectively in a dynamic changing environment.
• Proficiency in MS Office applications required.

Nice To Haves

• Action-oriented self-starter.

Responsibilities

• Perform dispensing application trials using company's existing products, ensuring proposed system meets customer’s requirements.
• Write test reports highlighting results, settings, final equipment list, and related notes.
• Communicate with customers regarding technical and product issues.
• Support customers in installation, training, and troubleshooting, whether in-person or virtually.
• Provide product training to all sales groups with focus on top products.
• Help coordinate customer problem resolution with engineering, customer service, sales, R&D, Quality Assurance and other personnel.
• Review technical content of product manuals, technical support information and sales brochures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level