APPLICATION SUPPORT TECHNICIAN

Palco•Boston, MA

5h•Remote

About The Position

We’re Palco. We provide the management, support, and systems behind self-directed programs—the services that help people hire, pay, and manage their own caregivers with confidence. With 25+ years of experience as a national provider operating in over 17 states, we keep people at the center of everything we do. Through innovative technology and decades of expertise, we help states and partners run stronger, more compliant, and efficient programs. Our mission is to challenge the status quo and build smarter, more human-centered solutions that put power back in people’s hands. Want to learn more about joining our team? Visit www.palcofirst.com to explore opportunities. We are a growing, thriving company seeking an eager and proactive Application Support Specialist to join our IT team. This role is critical in ensuring the smooth operation of our applications, particularly those supporting payroll, Medicaid billing, and data exchange processes. The ideal candidate will have experience with payroll systems and operations, be familiar with Medicaid billing portals, and possess a general IT background with strong communication and problem-solving skills.

Requirements

Experience with payroll systems or payroll operations.
General IT background with experience in application support, troubleshooting, and system configuration.
At least two years of business software support experience.
At least two years of relational database / SQL experience.
Knowledge of Microsoft Windows operating system and Microsoft Excel.
Effective written and verbal communication skills.
Excellent time management and organizational skills.
Strong problem-solving and analytical skills with the ability to thoroughly investigate issues.
Excellent customer service and communication skills, with the ability to convey technical information to non-technical stakeholders.
Ability to work collaboratively with cross-functional teams in a fast-paced environment.

Nice To Haves

Experience with Medicaid billing portals
Experience with EDI file handling and processing
Experience with Postman

Responsibilities

Troubleshoot and resolve application issues related to payroll, Medicaid billing, and data exchanges (EDI files).
Investigate, diagnose, and document technical issues, working closely with software engineers, ETL developers, and stakeholders.
Collaborate with the payroll and billing teams to identify and resolve system-related discrepancies.
Configure and maintain application settings as needed.
Participate in the development and execution of testing plans for system changes, ensuring quality and accuracy.
Communicate effectively with stakeholders regarding issue status, resolution timelines, and system updates.
Assist with the creation of technical documentation for internal use.

Benefits

Generous Paid time off.
Annual bonus potential.
Retirement Savings: We will support you as you save for your future.
Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
Paid Training: Earn while you learn and continue to grow with access to internal and external learning opportunities.
Great Work Environment: We are proud of our company culture of collaboration and the recognition we have received for our diversity efforts.
Employer shared Health Insurance cost
Employer paid Disability Insurance
Employer paid Life and AD&D Insurance
Vision Insurance
Cancer Insurance
Voluntary Life Insurance
Paid Time Off
Remote work environment
Paid holidays