Application Support/ Technical Support Engineer

QTech • San Leandro, CA

1d • Onsite

About The Position

We are seeking a dedicated and skilled Technical Support Engineer to join our team. The ideal candidate will be responsible for providing application support for Level 3 (L3) issues in both production and non-production environments. This role requires a strong foundation in Java and React, along with expertise in observability, dashboarding, troubleshooting, and issue triaging. The successful candidate will play a critical role in ensuring the stability and performance of our applications while collaborating with cross-functional teams to resolve complex technical challenges.

Requirements

• Proficiency in React JS is a deal breaker skill.
• Strong knowledge of Java programming.
• Experience with observability tools and practices.
• Ability to create and manage dashboards for application monitoring.
• Excellent troubleshooting and problem-solving skills.
• Strong communication skills, both verbal and written.
• Ability to work collaboratively in a team environment.

Nice To Haves

• Familiarity with cloud platforms and services.
• Experience with CI/CD pipelines and DevOps practices.
• Knowledge of database management and SQL.
• Understanding of Agile methodologies.
• Experience with performance tuning and optimization.

Responsibilities

• Provide L3 support for application issues in production and non-production environments, ensuring timely resolution and minimal downtime.
• Utilize Java and React skills to troubleshoot and resolve application-related issues effectively.
• Implement observability practices to monitor application performance and identify potential issues proactively.
• Create and maintain dashboards to visualize application metrics and performance indicators.
• Collaborate with development teams to triage issues, providing insights and recommendations for improvements.
• Document troubleshooting processes, solutions, and best practices for future reference.
• Participate in root cause analysis to identify underlying issues and prevent recurrence.
• Assist in the deployment and configuration of applications in various environments.
• Provide training and support to junior team members as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed