Application Support, Sr

Freddie Mac•McLean, VA

1d•Hybrid

About The Position

Freddie Mac's mission is to make home possible for more than 90 million families across the country. This role participates in the Software Development Life Cycle, including requirements elicitation, application architecture definition, and design. The position involves conducting regular sprint planning in Jira, preparing design documents, developing domain models, writing code, and performing unit testing. A key responsibility is designing, building, and maintaining automated job flows using BMC Control-M, collaborating with application teams for integration and optimization. The role also includes setting up Control-M environments from scratch, performing installations, upgrades, and configurations, and integrating Control-M/Enterprise Manager with LDAP for user authentication. Automation through Control-M scripts and APIs, as well as Python scripting, is essential. The position requires monitoring system performance, collaborating on new features, configuring Control-M High Availability, and performing disaster recovery testing. Additionally, it involves migrating applications to cloud services, ensuring application availability, identifying and remediating invalid data, performing unit testing, and liaising with stakeholders to resolve production issues. The position may be eligible for part-time telecommuting.

Requirements

Bachelor’s degree or foreign equivalent in information technology, computer science, or a related technical discipline and five (5) years of progressively responsible experience in an information technology occupation.
Five (5) years of progressively responsible experience with Control-M administration, architecture, enterprise application, and data workflow orchestration within cloud and on-premise environments.
Five (5) years of progressively responsible experience with installation, configuration, patching, upgrades, and backups of Control-M servers, agents, and components.
Five (5) years of progressively responsible experience with migration of Control-M jobs between environments and from AutoSys to Control-M, including setting up new jobs.
Five (5) years of progressively responsible experience with Control-M components, integrations, reporting, APIs, and scripting to support automation and optimization.
Five (5) years of progressively responsible experience with CI/CD, DevOps tools, and the application development lifecycle.
Five (5) years of progressively responsible experience with monitoring and incident management, including configuring job execution monitoring, triage, troubleshooting, and resolving issues or failures proactively.
ServiceNow, Jira GAPS.
Microsoft Office Suite (Excel, PowerPoint).
Any combination of education evaluated by a professional credentials evaluation service to be the equivalent of a U.S. degree.

Responsibilities

Participate in the Software Development Life Cycle, including requirements elicitation, application architecture definition, and design.
Conduct regular sprint planning in Jira to create concise, clear sprint goals that align with the overall product vision and objectives.
Prepare both low-level and high-level design documents.
Develop domain models, write code, and perform unit testing on business development features.
Design, build, and maintain automated job flows using BMC Control-M.
Collaborate with application teams to integrate new batch processes into Control-M and optimize job performance to meet service-level requirements.
Set up Control-M environments from scratch, including preparing the system, installing Control-M components, and configuring the environment.
Perform installations, upgrades, and configurations of Control-M components (e.g., EM, Servers, and Agents), including managing and applying patches and fix-packs.
Integrate Control-M/Enterprise Manager with LDAP directory servers (such as Active Directory) to authenticate users and manage access permissions based on LDAP group memberships.
Automate recurring tasks through Control-M scripts and APIs (CLI and REST API) and develop Python scripts for custom actions within workflows.
Develop and implement automation scripts to streamline job execution and monitoring.
Monitor system performance, identify bottlenecks, and implement solutions to improve efficiency.
Collaborate with other teams to implement new features, enhancements, and integrations within the Control-M environment.
Configure a Control-M High Availability environment to ensure continuous operation in case of a primary server failure.
Perform disaster recovery (DR) testing for Control-M in a high-availability environment to ensure smooth failover and fallback processes.
Migrate existing applications and develop new applications on cloud services.
Ensure application availability in production through structured monitoring.
Identify and remediate invalid data from the production environment in compliance with business requirements.
Perform unit testing and resolve identified issues.
Liaise with application and business stakeholders to resolve production issues.