Application Support Specialist, 9171-309-N

Catholic Charities Brooklyn and Queens•Brooklyn, NY

19h

About The Position

For over 125 years, Catholic Charities Brooklyn and Queens has been providing quality social services to the neighborhoods of Brooklyn and Queens, and currently offers 160-plus programs and services for children, youth, adults, seniors, and those struggling with mental illness.Reporting to the Associate Director IT Clinical Systems, the Application Support Specialist’s role is to define, develop, test, analyze, and maintain software applications in support of the achievement of business requirements. The primary application responsibility would be the agency interfaces and security systems as they relate to the Electronic Health Records. The ideal candidate is a great leader, intellectually curious and a natural problem solver who is capable of working both independently and as an integral part of a team.

Requirements

Bachelor's degree required
Minimum 1 year experience with Netsmart myEvolv OR experience with setup, support and implementation of other Electronic Health Records is required.
Advanced Excel experience is required
Advanced technical knowledge of Netsmart myEvolv application (end user interface, data structures, clinical and billing setup tables, system security and other advanced features).
Hands-on end-user support and troubleshooting experience with Netsmart myEvolv.
Ability to conduct logical analysis and research into application and hardware related issues and products as required.
Able to read and understand technical manuals and procedural documentation.
Abel to write instructional manuals for end users.
Working technical experience with configuring, supporting and troubleshooting Netsmart myEvolv systems.
Proficiency in Word, Excel and Outlook (Microsoft Office Suite)
Able to demonstrate patience working with users of varying levels of computer familiarity.
Excellent written and oral communication skills required.
Effective interpersonal skills and relationship-building skills.
Good phone etiquette.
Ability to work in a busy office
Ability to present ideas in user-friendly language.
Understanding of the organization’s goals and objectives.
Analytical and problem-solving abilities, with keen attention to detail.
Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
Experience working in a team-oriented, collaborative environment.
Strong customer-service orientation.

Responsibilities

Utilize, support and assist in developing business analytic tools, such as Power BI dashboards to sustain agency goals.
Develop myEvolv custom reports as needed.
Provides assistance in one or all areas of applications programming that includes testing, design, and analysis
Provides technical support to the team responsible for Electronic Health Record applications.
Assists in the formulation of procedures and best practices for users of Electronic Health Record applications.
Assist with training of agency staff as application upgrades and process changes occur.
Assist with developing application documentation as processes change.
Assist lead developer in development and testing of forms in Netsmart myEvolv.
Assist in troubleshooting system issues and cross application testing.
Assist in troubleshooting end user issues as escalated by the EHR Support Team, including working with vendors’ technical support.
Represent agency at internal and external meetings as needed.
Travel to agency sites for ad-hoc application trainings as needed.
If necessary, liaise with third-party support and vendors.
Other tasks as needed.