Application Support Specialist - Senior

ITProFound Inc • Toronto, ON

23h • Onsite

About The Position

We do have a job opening for Application Support Specialist - Senior for our direct client Province of Ontario. The position details are given below:

Job Details:
Job ID: RQ10557 - Application Support Specialist - Senior
Client : Land & Resources Cluster
Location : 40 St Clair Ave W, Toronto, Ontario
Duration: 07 months + Extension
Type: Onsite

Requirements

• 5+ years of demonstrated experience in coordinating and facilitating project teams to ensure project deliverables are delivered on time and adhere to government and ministry standards
• Manage JIRA /eSMT incident tickets and work with project managers/product managers to ensure that ticket s are resolved within SLAs.
• Identify and facilitate resolution of application issues by facilitating collaboration between various stakeholders.
• Sound knowledge of production applications support process (ITIL) including incident management, change management, deployment, support, and upgrades.
• Experience responding to queries and resolving issues with specified software applications and escalating or closing tickets, as necessary.
• Maintains and updates technical documents and procedures.
• Work with Project/Product Manager (PM) towards creating performance measurement dashboards (such as JIRA/Devops/Power BI etc.) including sprint performance, sprint velocity, financial performance, and others.

Responsibilities

• Coordinate and facilitate project teams to ensure project deliverables are delivered on time and adhere to government and ministry standards.
• Manage JIRA /eSMT incident tickets and work with project managers/product managers to ensure that tickets are resolved within SLAs.
• Identify and facilitate resolution of application issues by facilitating collaboration between various stakeholders.
• Respond to queries and resolve issues with specified software applications and escalating or closing tickets, as necessary.
• Maintain and update technical documents and procedures.
• Work with Project/Product Manager (PM) towards creating performance measurement dashboards (such as JIRA/Devops/Power BI etc.) including sprint performance, sprint velocity, financial performance, and others.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed