EASY Application Support Representative

NTI • Boston, MA

4d • Remote

About The Position

The position is not available in the following states: Alaska, California, Hawaii, North Dakota, Puerto Rico, Rhode Island, US Virgin Islands, Vermont, Washington DC, Wyoming, and any location where the minimum wage exceeds $13.30 /hour. Representatives do not recommend products, explain coverage options, provide guidance, influence decisions, or attempt to sell insurance. Their responsibility is strictly to facilitate the application process by asking required questions, accurately capturing responses, and following established procedures. This is a fast-paced, high-volume call environment with representatives expected to handle back-to-back calls throughout the day.

Requirements

• Ability to provide documentation of a severe disability certified by a physician.
• Ability to pass a background check.
• High School Diploma or GED.
• Solid to advanced computer skills, including data entry, navigating multiple screens and programs, and the use of dual monitors.
• Solid active listening skills and ability to multitask confidently (type and listen at the same time).
• Ability to carry out clear directives under a fast-paced, high-call-volume atmosphere while following company procedures, including meeting call metrics.
• Polite, professional, confident, friendly, and upbeat phone demeanor.
• Typing speed of 30 words per minute.
• Successful completion of pre-hire testing.
• Successful completion of background check.
• Reliable, Hardwired DSL, Cable, or FiOS Internet (Wi-Fi, cellular network-based, and Satellite are not compatible).
• Internet speed requirements are a minimum of 6 Mbps download speed, 2 Mbps upload speed, and a PING below 100Ms.
• All internet must be approved by the client before moving forward.

Responsibilities

• Authenticate the external agent using established verification procedures.
• Assist external agents and clients with completing EASY applications by phone.
• Ask required application questions clearly and consistently.
• Accurately enter client responses into the EASY system.
• Follow approved scripts, procedures, privacy standards, and compliance requirements.
• Maintain strict non-licensed and non-sales boundaries.
• Provide professional, efficient service in a high-volume call environment.
• Transfer calls to the Agency Support Team as needed.
• Other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED