Application Support - Java skills - Associate

HEXAWARE•United States,

5d•Onsite

About The Position

Hexaware is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed. Hexaware provides access to a vast array of tools that enhance, revolutionize, and advance professional profile. We complete the circle with excellent growth opportunities, chances to collaborate with highly visible customers, chances to work alongside bright brains, and the perfect work-life balance. With an ever-expanding portfolio of capabilities, we delve deep into and identify the source of our motivation. Although technology is at the core of our solutions, it is still the people and their passion that fuel Hexaware’s commitment towards creating smiles. "At Hexaware we encourage to challenge oneself to achieve full potential and propel growth. We trust and empower to disrupt the status quo and innovate for a better future. We encourage an open and inspiring culture that fosters learning and brings talented, passionate, and caring people together." We are always interested in, and want to support, the professional and personal you. We offer a wide array of programs to help expand skills and supercharge careers. We help discover passion—the driving force that makes one smile and innovate, create, and make a difference every day.

Requirements

Enterprise Monitoring Tools: Dynatrace, Elastic Search Service.
Job Scheduling Tools: Control-M, Autosys Level 2 Knowledge.
ITSM Tools: ServiceNow, Remedy, Jira Service Desk.
SQL Query Understanding.
Cloud/Integration Exposure: AWS, or middleware systems.
Log Search and Reporting : Kibana Logs, Splunk Query Understanding/Dashboards to Trace root the application Logs
Must Supported on Unix Servers command line execution
Strong analytical and problem-solving skills with a detail-oriented mindset.
Excellent verbal and written communication for business and technical discussions.
Ability to manage time efficiently and perform under pressure during financial close cycles.
Team player with strong collaboration and customer engagement skills.
Flexible to work in 24x7 or rotational shifts, depending on business criticality.

Responsibilities

Provide Level 2 technical and functional support for enterprise financial and business applications presently used by Client
Investigate and resolve incidents escalated from L1 support, ensuring SLA adherence.
Perform in-depth analysis of recurring issues and drive permanent fixes in coordination with development and infrastructure teams.
Monitor critical batch jobs, integrations, and system interfaces (e.g., Control-M, Autosys, Mainframe).
Perform system health checks and validate end-to-end workflows after releases, patches, or upgrades.
Log, track, and manage tickets through ITSM tools (ServiceNow, Jira Service Management).
Conduct root cause analysis (RCA) for incidents and document resolutions for the knowledge base.
Collaborate with vendors or L3 application teams for bug resolution and change implementation.
Knowledge Base Article to update and Review created by L3 or application development teams for resolution of the incident/.
Participate in change review boards (CAB) and validate deployments in test/UAT environments.
Support regression and user acceptance testing (UAT) for releases, patches, and updates.
Maintain detailed change documentation and ensure compliance with audit standards.
Support month-end, quarter-end, and year-end close cycles with application monitoring and validation.
Provide Tools usage information to Application support level L3 as and when required.
Proactively monitor key business processes, interfaces, and scheduled jobs to prevent service disruptions.
Generate daily/weekly status reports and track open issues, RCA status, and improvement actions.
Contribute to continuous improvement by identifying automation or process optimization opportunities.

Benefits

Excellent Health benefits with low-cost employee premium.
Wide range of voluntary benefits such as Legal, Identity theft and Critical Care Coverage
Unlimited training and upskilling opportunities through Udemy and Hexavarsity
Competitive Salary
Company Pension Scheme
Comprehensive Health Insurance
Flexible Work Hours and Hybrid Work Options
XX days paid annual holidays + public holidays.
Professional Development and Training Opportunities
Employee Assistance Program (EAP)
Diversity, Equity, and Inclusion Initiatives
Company Events and Team-Building Activities