Application Support Engineering Associate Director

DTCC • Coppell, TX

2d • Hybrid

About The Position

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance. The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. Works closely with development teams, infrastructure partners, and internal / external clients to escalate and resolve technical support incidents.

Requirements

• Minimum of 8 years of related experience
• Bachelor's degree preferred or equivalent experience

Nice To Haves

• Highlights the expected benefits of new actions and strategies to help others overcome fears of change.
• Fosters a culture where honesty and transparency are expected.
• Proactively seeks feedback from others on his/her own performance.
• Ensures that regular feedback is given in a constructive and behaviorally oriented manner.
• Supports an environment where individuals are respected for their contributions.

Responsibilities

• Manage and direct deep analysis to identify potential failure points and implement controls to mitigate future failures
• Manage and direct analysis of multiple application alert trends, providing business impact and analysis to teams while recommending solutions to minimize future occurrences
• Ensure reviews of runbooks with stakeholders are executed according to stated policy requirements
• Collaborate with Client Facing teams to provide answers to application issues
• Validate accuracy and timeliness of responses to requests for information
• Coordinate the execution of Disaster Recovery scripts being implemented in response to planned and unplanned outages, ensuring appropriate steps are documented
• Assign team members to participate in internal reviews and validations of support and Non-Functional Requirements during the development phase of an application
• Troubleshoot complex application, middleware, database, cloud, and infrastructure issues.
• Schedule and track all cert renewals/service account password changes
• Participate and approve "Permit to Operate" of new products/applications
• Serve as point of contact for critical issues and escalate to appropriate teams as necessary while providing updates to management
• Support an environment to ensure employees understand how their efforts contribute to overall business strategy
• Manage the day-to-day activities of the team and specific deliverables, across multiple locations
• Support the coaching, mentoring and development of team members
• Mitigates risk by following established procedures and monitoring controls, spotting key errors and demonstrating strong ethical behavior.

Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: Associate degree