Application Support Engineer (US)

Crypto.com • Chicago, IL

1d • $70,000 - $110,000 • Remote

About The Position

We are looking for a skilled Application Support Engineer to join our team supporting Nadex, a regulated derivatives trading exchange for TradeFi and Prediction Markets. You will play a critical role in ensuring the availability, stability, and performance of our production and demo trading environments. This is a hands-on role suited for someone who thrives in a fast-paced, mission-critical environment and takes ownership of operational excellence.

Requirements

• 5+ years of experience managing or supporting mission-critical production software applications.
• Strong working knowledge of Linux server operating systems.
• Proficiency in scripting and automation — Bash and/or Python.
• Hands-on experience with SQL and relational databases.
• Demonstrated incident management and technical troubleshooting skills.
• Solid understanding of escalation procedures and SLA-driven environments.
• Excellent interpersonal, verbal, and written communication skills.
• Strong attention to detail and a proactive, ownership-driven mindset.
• Willingness to occasionally work nights and weekends.

Nice To Haves

• Background in financial services, fintech, or regulated exchange environments.
• Knowledge or experience of options and futures trading markets.
• Knowledge or experience of prediction markets and sports
• Experience with FIX protocol and trading system applications.
• Familiarity with monitoring and observability tools — Grafana, Zabbix, Splunk, Logic Monitor.
• Experience with messaging and middleware systems — Kafka, AMQ, Tomcat.
• Working knowledge of high availability systems and clusters.
• Hands-on experience with AWS (EC2, CloudWatch, S3, etc.).
• Experience with change and release management processes.
• Exposure to SFTP / file transfer workflows and monitoring.

Responsibilities

• Provide expert-level remote management, administration, and support for Production and Demo trading exchange environments, ensuring system availability and application stability.
• Execute and monitor daily operational processing, including contract scheduling, settlement of expired contracts, and end-of-day/start-of-day procedures.
• Triage, troubleshoot, and drive resolution of production incidents. Follow defined escalation procedures and contribute to root cause analysis and post-incident reviews.
• Monitor application and system performance, identify bottlenecks, and implement tuning recommendations to maintain optimal exchange operations.
• Assist with version upgrades, deployments, and release validation in coordination with Development and QA teams.
• Maintain and update runbooks, SOPs, and operational documentation. Ensure seamless shift handovers with clear status communication.
• Participate in the investigation, implementation, and operation of tools and scripts to automate, streamline, and continuously improve operational workflows.
• Work closely with Development, QA, Infrastructure, and partner teams to resolve cross-functional issues and support business-critical initiatives.
• Monitoring of our multiple partner channels covering FCMs, TSPs, and Market Makers and responding to any queries raised in Slack or Teams effectively and efficiently.

Benefits

• Competitive salary
• Attractive annual leave entitlement including: birthday, work anniversary
• 401(k) plan with employer match
• Eligible for company-sponsored group health, dental, vision, and life/disability insurance
• Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
• Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed