Application Support Engineer

Barclays•Jefferson, CO

1d•$80,000 - $120,000•Onsite

About The Position

Embark on a transformative journey as an Application Support Engineer. At Barclays, our vision is clear – to redefine the future of banking and help craft innovative solutions. You will play a critical role in running the bank operations, ensuring the stability, continuity, and availability of key applications. You’ll respond rapidly to incidents and escalated user queries, monitoring, and tracking issues throughout their entire lifecycle. This is a direct involvement technical role that requires individuality, precision, and an anticipatory mindset. You’ll also be responsible for managing the successful handover of changes into the production environment.

Requirements

Practical experience with Linux/Unix (Shell), Microsoft Windows, and cloud platforms such as Amazon Web Services, and OpenShift
Experience Databases including Oracle, PostgreSQL, and SQL Server
Observability and monitoring tools like Cisco AppDynamics, Elastic Kibana, and basic APM values
Coding and Scripting using Python, Shell scripting, PowerShell, and basic JavaScript
Understanding and supporting multi-platform service architectures
Considerable analytical skills for identifying recovery paths during incidents and ample problem solving
Ability to assess and respond to priority scenarios contending priorities
Flexibility to adapt to evolving technologies and operational demands
Risk and controls
Change and transformation
Business acumen
Strategic thinking
Digital and technology
Job-specific technical skills

Nice To Haves

Familiarity with automation tools such as Ansible, IBM Tivoli Workload Scheduler, and Autosys
Effective collaboration across wider teams to drive resolution

Responsibilities

Provision of technical support for the service management function to resolve more complex issues for a specific client or group of clients.
Develop the support model and service offering to improve the service to customers and stakeholders.
Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.
Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.
Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.
Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.
Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency.
Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.
Respond rapidly to incidents and escalated user queries, monitoring, and tracking issues throughout entire lifecycle.
Managing the successful handover of changes into the production environment.