Application Support Engineer 6500868
About The Position
Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists. As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.
Requirements
- Minimum 5 years of work exp.
- Minimum 5 years experience in Engineering Support is required.
- High School Diplom/GED
- Master proficiency in Engineering Support is required.
- Mainframe application programming across Johnson Controls application suite with focused knowledge of CARMS Walker Interactive and ADMIN.
- Mainframe core environment consists of Db2 CICS MQ
- L2 L3 Break fix
- Minor Enhancements
- Service Requests
- Problem Management as part of L3
- Daily system integrity verification cash feed reconciliation and interface feed checks
- Report distribution and adhoc reporting
- Programming language proficiency in IMS Db2 COBOL Java CICS MQ Assembler
- Knowledge of CA7 REXX FTP SFTP
Nice To Haves
- Master proficiency in Application Remediation is recommended.
- Master proficiency in IT Troubleshooting is suggested.
- Experience in Application Remediation is recommended.
- Master proficiency in IT Troubleshooting is suggested.
Responsibilities
- Acting as a software detective providing a dynamic service by identifying and solving issues within multiple components of critical business systems.
- Being a subject matter expert, collaborating and managing the team to perform effectively, taking responsibility for team decisions, engaging with multiple teams, and contributing to key decisions.
- Providing solutions to problems that apply across multiple teams.
- Analyzing complex software issues and developing effective solutions to maintain system stability and performance.
- Leading collaborative efforts across teams to ensure timely resolution of critical incidents and minimize business impact.
- Supporting continuous improvement initiatives by identifying recurring problems and proposing enhancements to processes and tools.
- Providing expert guidance and knowledge sharing to support team members and fostering a culture of learning.
- Contributing to the development and documentation of best practices and standard operating procedures to elevate service quality.
- Mainframe application programming across Johnson Controls application suite with focused knowledge of CARMS Walker Interactive and ADMIN.
- Assisting with BRDs, RACF security, third-party software, tax calculation, and disaster recovery planning and execution.
- L2 L3 Break fix
- Minor Enhancements
- Service Requests
- Problem Management as part of L3
- Daily system integrity verification, cash feed reconciliation, and interface feed checks.
- Report distribution and adhoc reporting.
Benefits
- medical
- dental
- vision
- long-term disability coverage
- a 401(k) plan
- paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
