Application Support Analyst - Bardstown

TEKsystems•Bardstown, KY

1d•Onsite

About The Position

The Kentucky Transportation Cabinet (KYTC) is a diverse state agency focused on services for citizens and travelers, including driver licensing. The Division of Driver Licensing (DDL) is responsible for issuing driver’s licenses, maintaining records, and managing safety programs. With new federal rules for “Real ID” issuance, DDL needs exceptional individuals to join as Driver License Support Specialists. This role involves supporting the Director’s office and Branch Managers, with a primary focus on training employees across the state on a new digitized driver license issuance system, DDL state and federal rules (including REAL ID, Commercial Driver License, and National Driver Register). Responsibilities include reviewing and analyzing applicant documents and personal information, conducting oneself professionally, training employees, conducting meetings, participating in conference calls, and compiling data and reports. The position requires the ability to work overtime, especially during the initial rollout period, with opportunities for advancement within DDL and KYTC.

Requirements

Must be a good writer with sufficient grammar
Must have very good communication skills
Must be knowledgeable in Microsoft Office Product Suite (Microsoft Word & Excel)
Must be task-oriented and a self-starter with good organizational skills
Candidate should have customer service experience serving both internal and external customers
Candidate must be able to work well with others in a team environment, assisting them as needed
Candidate must become very knowledgeable of Driver Licensing laws and policies
Candidate must be able to learn and utilize the KY Driver's License Information System (KDLIS)/IDEMIA issuance program and be able to read and interpret a driver’s history record
Candidate will process complex applications by screening all original documents presented
Candidate must learn Commercial Driver Licensing laws and licensing processes
Candidate must have a high level of accountability
Candidate must be able to inspire and lead others through their enthusiasm
Must possess interpersonal skills required to work with many different clients
Must be professional, supportive, diplomatic, flexible, and responsible
Must be able to pass federal fingerprint checks
Graduate of high school or have a GED

Nice To Haves

Application support
Applications Support
Training
Customer Service

Responsibilities

Assist the Director’s office and Branch Managers with project related activities
Be present and available for travel
Assist and train the on-boarding of new project team members
Make necessary logistical preparations for existing and upcoming locations
Review documentation of applicants
Review and analyze a Driving Record
Advise applicants on their questions and concerns related to driver licensing
Participate in meetings with DDL and other Cabinet officials
Learn the current driver licensing issuing process and play key training and leadership roles to train employees across the state on the new digitized driver license issuance requirements and DDL state and federal rules
Review and analyze secure documents of driver license applicants and personal information
Train other employees on the new issuance process
Conduct meetings
Participate on conference calls
Compile data and reports for managers
Balance end of day reports, including handling of cash