Application Support Analyst (MST/ PST time zone)
About The Position
Medlogix, LLC delivers innovative medical claims solutions through a seamless collaboration of our medlogix® technology, our highly skilled staff, access to our premier health care provider networks, and our commitment to keeping our clients’ needs as our top priority. Medlogix has a powerful mix of medical expertise, proven processes and innovative technology that delivers a more efficient, disciplined insurance claims process. The result is lower expenses and increased productivity for the auto insurance and workers’ compensation insurance carriers; third party administrators (TPAs); and government entities we serve.
Requirements
- Excellent analytical and problem-solving skills
- Ability to work both independently and as part of a team
- Excellent customer service skills
- T-SQL skills
- Office 365 skills including SharePoint and Visio
- Excellent written and spoken English
- Ability to solve complex technical problems
- Knowledge of T-SQL for data analysis and troubleshooting
- Ability to collaborate within a team environment and discuss issues and solutions
- Ability to identify data patterns or issues and problem solve with developers
- Strong communication and interpersonal skills
Nice To Haves
- Ability to read and understand C#, JavaScript and/or PowerShell preferred
- Understanding of change and release management preferred
- Experience working with C#, or similar OOP language, JavaScript preferred but not required
- Experience with ticketing systems such as Jira or Service Now preferred
Responsibilities
- Ensure that the proprietary MS-SQL based enterprise business solution developed by Medlogix is supported to the highest possible standard with maximum levels of attainable productivity and efficiency
- Monitor logs for alerts, errors and aging workflows that require analysis and resolution
- Monitor automated processes including data imports and exports
- Monitor user incident reports for prioritization and resolution
- Troubleshoot issues from logs and user incident reports
- Define, develop, and provide application problem analysis and resolution services for complex application problems in conjunction with the users
- Provide suggestions for system and business improvements
- Collaborate with PMO and business leads to manage application configuration based on the evolving needs of clients
- Manage new client configurations via interfaces and scripting as required
- Manage existing interfaces and design new application support interfaces
- Import new data sets based on subscriptions with external partners/vendors
- Document workflows and produce process flow diagrams to aid future troubleshooting and development
- Document support procedures and knowledgebase to aid future troubleshooting and development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
