Application Support Analyst - SRE

Barclays•New York, NY

3d•$75,000 - $125,000•Onsite

About The Position

Embark on a transformative journey as an Application Support Analyst - SRE. At Barclays, our vision is clear –to redefine the future of banking and help craft innovative solutions. You will provide production support and application management for Synthetics SWAP Trading and related applications, ensuring system availability, stability, and accuracy. Act as the primary escalation point for issues impacting Front Office trading operations, participate in crisis management, and collaborate with Business, Development, Infrastructure, Operations, and vendors to support production changes, resolve incidents, and minimize business disruption.

Requirements

Ample knowledge of Unix, Linux, and Windows operating systems
Experience with SQL Server, including SQL and PL/SQL development and support
Proficiency in Shell/Perl scripting and PowerShell, with working knowledge of Java and middleware technologies
Practical experience with ITRS Geneos, Autosys, PGP Encryption/Decryption, and modern platforms such as aPaaS, OpenShift, and Kafka
Understanding of trading applications and business processes, preferably within Prime Services, with experience supporting technology solutions in a financial services environment
Ability to read and analyze code, with advanced skills in Unix Shell/Perl scripting, Python, and SQL for application support and database investigations
Excellent communication and stakeholder management skills, with confidence in handling client-facing interactions and challenging situations
Analytical and troubleshooting abilities, with experience investigating trading and settlement-related queries, including trade processing, pricing, accruals, rates, and costs
Experience in monitoring, optimizing, and tuning application performance, identifying bottlenecks, and improving system reliability and efficiency
Familiarity with ITIL principles and best practices, with the ability to collaborate effectively across development, infrastructure, and operations teams to support scalable and stable production environments

Nice To Haves

Preferably within Prime Services
Some other highly valued skills may include:
Ability to read and analyze code, with advanced skills in Unix Shell/Perl scripting, Python, and SQL for application support and database investigations
Excellent communication and stakeholder management skills, with confidence in handling client-facing interactions and challenging situations
Analytical and troubleshooting abilities, with experience investigating trading and settlement-related queries, including trade processing, pricing, accruals, rates, and costs
Experience in monitoring, optimizing, and tuning application performance, identifying bottlenecks, and improving system reliability and efficiency
Familiarity with ITIL principles and best practices, with the ability to collaborate effectively across development, infrastructure, and operations teams to support scalable and stable production environments

Responsibilities

Development and delivery of high-quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance.
Cross-functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives.
Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing.
Stay informed of industry technology trends and innovations and actively contribute to the organization’s technology communities to foster a culture of technical excellence and growth.
Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions.
Implementation of effective unit testing practices to ensure proper code design, readability, and reliability.
To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
Take ownership for managing risk and strengthening controls in relation to the work done.
Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
Influence or convince stakeholders to achieve outcomes.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.
Provide production support and application management for Synthetics SWAP Trading and related applications, ensuring system availability, stability, and accuracy.
Act as the primary escalation point for issues impacting Front Office trading operations, participate in crisis management, and collaborate with Business, Development, Infrastructure, Operations, and vendors to support production changes, resolve incidents, and minimize business disruption.