Application Support Analyst III: Complementary Solutions

Jack Henry•Monett, MO

2d•$53,650 - $70,000•Hybrid

About The Position

This position is for the Synergy Migration team, which is part of the Synergy Enterprise Content Management (ECM) software division. We work with current customers to help them migrate our software. This comes in many different flavors, but from a high level we have 4 major types of engagements: Core Migrations, where we help the customer reconfigure some Core Banking Software settings to ensure that there is continuous uninterrupted service and communication between the Core Banking Software and our product. In-House Migrations, where we’re moving our software and data between 2 server sets that are housed on premises for a customer. Hosted/Express Migrations, where we’re taking an in-house customer and moving them to our hosted/cloud environment. Hosted/In-House Migrations, where we’re moving an in-house client to a hosted server that they still manage and have access to (AWS/Azure). This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Lenexa, KS; Springfield, MO; Monett, MO; Birmingham, AL; Charlotte, NC; or Louisville, KY. The salary range for this position is $53,650 - $70,000 and will be determined based on location and experience level. This position is not eligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, STEM OPT Training Plans, etc.). All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

Requirements

4 years in an IT role doing application support, implementation or development.

Nice To Haves

Ability to travel up to 5% to attend JHA meetings, trainings, and/or professional conferences.
Understanding of banking operations.
Solid grasp of SQL queries.
Moderate understanding of scripting.
Bachelor’s degree in Applied Science or similar.

Responsibilities

Provides training to less experienced peers.
Prepares training materials and documentation for customers and internal users.
Identifies/maintains customer issues and ensures proper resolution. Maintains customer issue list by application and ensures all are forwarded to the appropriate personnel for resolution.
Maintains effective communication with customer throughout entire project/case.
Communicates the customer’s needs/expectations with programmers, other team members, and team leader.
Provides software support/guidance by answering questions on functions, features and usage of software products. Support may be at the customer site or remote.
Oversees/performs system set-up for customer (i.e., parameter set-up, creates job files for processing, etc). Ensures related business processes will run on software.
Prepares the customer for the system migration, takes the customer through the migration process, and provides training or support to the customer post-migration.
Analyzes the customer’s existing products/processes and consults with customer to map existing system to the JH product.
May perform other job duties as assigned.