Application Specialist

RPM Living • Austin, TX

1d • Hybrid

About The Position

The Application Specialist is responsible for managing administrative tasks for multiple communities. This role is responsible for the full application screening, decisioning and compliance. The Application Specialist will successfully partner with the onsite community management and staff for cross collaboration to ensure future residents have a positive experience.

Requirements

• May be required to sit or stand for extended periods of time
• Must be able to read documents, computer screens and data
• Must be able to hear and understand verbal communications in person and over the phone or computer
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds
• Must be able to operate a computer, keyboard, mouse and other office equipment

Nice To Haves

• A valid driver’s license is preferred; candidates without a license will be provided a liability waiver.

Responsibilities

• Manage the full application lifecycle for a designated portfolio of communities, including review, approval/denial and applicant communication.
• Conduct identity verification using approved software tools.
• Review and ensure compliance of international applications, including verification of residency documents and supplemental forms.
• Verify applicants meet minimum income requirements and assess proof of income as necessary.
• Communicate screening decisions to prospective residents and coordinate next steps.
• Collect security deposit selections from approved or conditionally approved applicants.
• Notify onsite teams of final screening decisions and deposit selections.
• Process deposit accounting for denied applicants, when applicable.
• Collaborate closely with onsite teams to ensure a seamless application handoff.
• Respond to inbound and outbound communications (calls, emails, texts, support tickets) in a timely and professional manner.
• Deliver exceptional customer service to both internal teams and prospective residents, ensuring a smooth and efficient experience.
• Prepare reports, memos, and other documents using relevant software platforms.
• Partner with IT, System Support, and other internal teams to support system enhancements and process improvements.

Benefits

• Weekly pay for all associates working onsite at an apartment community
• Comprehensive healthcare coverage available for all full-time, regular associates
• Employer-paid employee assistance, mental health, and wellness programs
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance
• 401(k) with robust company match
• Opportunities for professional development, career growth, and role-based learning plans
• Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
• Paid time off plus floating holidays and volunteer days
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed