Application Specialist I

Zund America•Oak Creek, WI

4d•Onsite

About The Position

The Application Specialist I partners with the sales department and customers by providing technical and application expertise to identify, validate, and deliver optimal cutting solutions. Acting as a technical advisor throughout the pre- and post-sales process, this role translates customer requirements into effective workflows, demonstrations, and test cuts that clearly demonstrate solution performance and value. It further involves post-sales activities like consulting, application support, and occasional customer training for standard products.

Requirements

0 – 1 year of cutting experience preferred, but not required
Open-minded and creative approach to problem-solving
Willingness and ability to learn, adapt, and apply new technologies and systems
Strong critical thinking skills and ability to solve problems effectively
Ability to work independently while collaborating effectively with cross-functional teams
Excellent written and verbal communication skills, with the ability to present technical information clearly
Proficiency in Microsoft Office
Ability to manage multiple tasks and priorities in a fast-paced, customer focused environment

Nice To Haves

familiarity with Salesforce or similar CRM system is a plus

Responsibilities

Perform customer demonstrations and test cuts of sample materials.
Collaborate with the sales team to understand customer challenges and recommend optimal solutions.
Assist in creating accurate quotes for standard products.
Conduct effective demonstrations for hardware, software, and appropriate data workflows.
Partner with the Marketing Department to support trade shows, including pre-show preparation, on-site support, and post-show activities. This includes coordinating materials and files, as well as assisting with packing and unpacking hardware, sample jobs, and booth assets.
Provide application support to customers, ensuring successful product use.
Deliver product and application training for internal staff members.
Accurately document test cuts, demonstrations, and assigned tasks in salesforce.
Maintain in-depth knowledge of all Zund products, including both hardware and software solutions.