Application Specialist 2
About The Position
The Application Specialist 2 is a senior inside technical support role with a primary focus on sanitary and hygienic valve applications. This role is inside / office-based, highly customer-facing, and deeply involved in ERP, quoting, and order accuracy. It does not perform field installation or service work. Application Specialist 2 team members spend a significant portion of their time supporting customers by phone and email, while partnering closely with inside sales and internal teams. CSI provides state-of-the-art stainless-steel process equipment and service for manufacturers in the food, dairy, beverage, pharmaceutical, and personal care industries. We are a growing company built on teamwork, continuous learning, and exceptional customer service. Our employees are our greatest resource, and we invest in their development through training, collaboration, and opportunities to grow.
Requirements
- High school diploma required
- 4-8 years of relevant experience in a comparable application specialist, technical support, valve specialist, or inside technical sales role
- Strong candidates will also have customer-facing technical support experience and comfort working in ERP-based quote and order workflows
- Applicants must be authorized to work in the United States
Nice To Haves
- Technical Certification or college credits desired; technical/mechanical emphasis
- Direct experience with sanitary / hygienic valves in the same or a similar industry is strongly preferred
- Equivalent experience to progression from Application Specialist 1 may be considered
- Experience in the hygienic/sanitary process equipment industry, preferred
Responsibilities
- Act as a technical specialist for sanitary and hygienic valve applications
- Support customers with valve selection, troubleshooting, replacements, and application validation
- Interpret valve specifications, schematics, and technical documentation
- Perform basic sizing and application validation for standard valve use cases
- Communicate technical information clearly to technical and non-technical audiences
- Review and support quotes and orders in ERP systems to ensure application accuracy
- Enter, review, or correct application-related order details
- Clearly document assumptions, deviations, or non-standard conditions
- Partner with inside sales to resolve application-related issues
- Serve as a technical resource for inside sales and less experienced specialists
- Identify recurring application issues and support training or documentation
Benefits
- Health and wellness benefits
- Paid time off
- Retirement planning options
- Tuition reimbursement and continuing education support
- Opportunities for internal career advancement
- Company lunches, team events, and community volunteer opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
