Application Scientist (US)

RheoSense Inc.•San Ramon, CA

4d•$110,000 - $125,000•Onsite

About The Position

The Application Scientist role is a scientifically driven, hands-on position within a fast-paced instrumentation environment. The role requires diagnosing issues on precision instruments, guiding customers through complex workflows, and translating scientific concepts into practical solutions. The scientist will collaborate seamlessly with internal teams and support business development efforts through technical expertise, demonstrations, and customer-focused insights. This position requires professionalism, calmness under pressure, and a strong service-first mindset to ensure customer success. The role involves periodic travel within the assigned region to support customer onboarding, instrument installations, application training, technical demonstrations, and ongoing customer success initiatives. This is a blended Application Scientist and Field Service role.

Requirements

Master’s degree in a scientific or engineering discipline (e.g., Chemistry, Chemical Engineering, Materials Science, Mechanical Engineering, Biophysics)
Hands‑on experience with scientific instrumentation, analytical equipment, or laboratory measurement systems
Demonstrated ability to translate scientific concepts into practical applications
Technical aptitude for troubleshooting and resolving instrument or system issues
Strong communication skills with the ability to explain complex concepts clearly
Ability to work independently in a remote environment while collaborating with global teams
Excellent verbal, written, and interpersonal communication skills in English are required.
The ability to effectively communicate complex scientific and technical concepts to diverse audiences, including customers, colleagues, and business partners, is essential.
Valid driver's license and the ability to travel independently to customer sites and other business locations as required to support installations, training, technical support, and customer success activities.
Ability to lift, carry, or move equipment up to 40 lbs (18 kg)
Ability to remain in a stationary position for extended periods while working at a computer, analyzing data, preparing reports, participating in meetings, and supporting customers and internal stakeholders.
Ability to operate a computer, keyboard, mouse, laboratory instrumentation, and standard office equipment.
Ability to move throughout office, laboratory, manufacturing, and customer-site environments to perform testing, troubleshooting, instrument installations, training, and collaborative work activities.
Ability to lift, carry, push, or move equipment and materials weighing up to 40 pounds and perform hands-on tasks associated with instrument setup, installation, maintenance, and technical support.
Ability to travel domestically and, on occasion, internationally to support customer visits, instrument installations, training, product demonstrations, technical support activities, conferences, and other business-related needs.

Nice To Haves

PhD highly desirable
PhD in a relevant scientific or engineering discipline
Experience with viscosity, rheology, microfluidics, or related technologies
Prior applications scientist or customer‑facing scientific support experience
Hands‑on experience with instrument installation, calibration, or field service
Technical support experience for sales or business development
Strong data analysis and scientific interpretation skills
Additional language skills are a plus

Responsibilities

Provide scientific training, demonstrations, and workflow consultations for RheoSense instruments and software.
Translate viscosity, rheology, and microfluidic concepts into practical applications for customer workflows.
Guide customers in method development, data interpretation, and best practices for high‑precision viscosity measurements.
Support customers both remotely and on site to ensure successful integration of RheoSense technologies.
Install, configure, and maintain RheoSense instruments at customer sites as needed.
Troubleshoot and resolve technical issues to ensure optimal instrument performance and minimal downtime.
Document service activities, customer interactions, and technical findings accurately and promptly.
Provide technical expertise during customer evaluations, demos, and discussions to support business development efforts.
Identify customer needs and communicate insights to sales, engineering, product development, and R&D teams.
Maintain a high level of professionalism and customer satisfaction during all field and remote interactions.
Travel as needed to support customer installations, application and instrument training, technical troubleshooting, product demonstrations, and ongoing customer success initiatives as part of a blended Application Scientist and Field Service function.
Perform other related duties and responsibilities as assigned.
Contribute wherever their skills and expertise can best support our customers, colleagues, and business objectives.