Application/Sales Engineer

Progressive Automations•Richmond, BC

6d•CA$70,000 - CA$90,000

About The Position

As an Application/Sales Engineer for our linear motion division, you’ll secure new business by helping OEMs with product selection, testing and customization. You’ll then support these accounts throughout the validation and implementation stages. You’ll have a background in electrical or mechatronics engineering, a passion for technical challenges and a meticulous approach to getting work done. When we onboard a new client, at first, they’ll work with our sales development team. They assess and qualify the account, identify needs, establish fit and recommend potentially suitable products for the application. Your work starts once an account is qualified and ready to move forward with a technical evaluation of our products. At this point, responsibility for the account will transfer to you. You’ll then validate the initial product recommendations and work with the client on specifying and customizing a solution for their application. This involves connecting with our contract manufacturers in Asia to balance customer needs with product capabilities, manufacturability, and pricing. Once we’ve shipped sample units to the customer, you’ll closely work with them on testing and validating the units. You’ll inspect and root cause failures and address these through making modifications and design adjustments. Once a production standard design has been established, you’ll help our customers with final validation and arrange for any required certifications, as well as lifecycle, impact, temperature, ingress, or other final testing as per customer requests. You’ll then finalize the unit manufacturing documentation and requirements before handing the account off to the customer success/account management teams. Until they place their first regular production order, you’ll be the main point of contact for the accounts you own. This includes follow-ups, nurturing and addressing any customer concerns that arise. You’ll also identify other unmet customer needs for additional actuators, controls, and ancillary products.

Requirements

Background in technical sales, sales engineering or B2B account management with two years of experience in a relevant role.
Experience with creating and updating manufacturing documentation.
A degree or technical diploma in Electronics Engineering, Mechatronics, Robotics, or a similar field of study.
Very good English on a native speaker level, both written and spoken.
Familiarity with SolidWorks & Arduino coding.
Experience working with CRMs and sales enablement platforms, like HubSpot.
Experience with linear motion, actuators, controls, or motors.
Experience working on customer requirements with suppliers and contract manufacturers in Asia.
A strong sense of drive, ownership, and a self-starting attitude, but willing to ask for direction when needed.
Disciplined work ethics, time management and organizational skills with an unwavering attention to detail.
The experience and confidence necessary for managing customer expectations.
The ability to work as part of a cross functional team to achieve a joint goal.
Strong creative, analytical and data driven approach, and a desire to test and learn whenever possible.
Excellent oral and written communication skills.
A strong drive to not just meet but exceed goals with a hunter mindset.
Natural curiosity to stay fully informed on market trends, customers, competitors, industry sectors, applications & products.
The ability to develop a deep understanding of our customers, their needs, pain points and applications.

Nice To Haves

Speak Mandarin Chinese.

Responsibilities

Secure new business by helping OEMs with product selection, testing and customization.
Support accounts throughout the validation and implementation stages.
Validate initial product recommendations and work with clients on specifying and customizing solutions.
Connect with contract manufacturers in Asia to balance customer needs with product capabilities, manufacturability, and pricing.
Work with customers on testing and validating sample units.
Inspect and root cause failures, making modifications and design adjustments.
Help customers with final validation and arrange for required certifications and final testing.
Finalize unit manufacturing documentation and requirements.
Act as the main point of contact for owned accounts until their first regular production order, including follow-ups and addressing concerns.
Identify unmet customer needs for additional products.