Application Records Processor

Pacific Northwest University of Health Sciences•Yakima, WA

12d•$36,000 - $54,000•Onsite

About The Position

This role primarily supports application processing while providing front-line service to prospective students and assisting admission operations as needed. Handles student application data and records, ensuring all materials are accurate, complete, and properly documented in the university system. Provides timely communication to applicants, prospective students, and university staff regarding application status and records. Supports admissions operations and contributes to high-quality applicant experience.

Requirements

High School Diploma or GED Equivalent
1-3 years of administrative, records processing, or customer service experience
Skill in effective communication (both written and oral)
Skill in independent decision making
Skill in performing a variety of duties, often changing from one task to another of a different nature
Skill in problem solving
Knowledge of administrative procedures and practices
Knowledge of Microsoft Office Suite software and other computer software systems (i.e., Slate/CRM, student information systems)
Knowledge of customer service principles and practices
Ability to maintain professional composure in emergent and crisis situations
Ability to apply effective and accurate data entry and typing skills
Must be legally authorized to work in the United States at the time of hire and for the duration of employment.
Employment eligibility will be verified in accordance with federal law.

Responsibilities

Receive, organize, and track student applications and support documents.
Ensure applications are complete, accurate, and compliant with university policies.
Input applicant information into the student information system or database.
Maintain and update electronic and physical records with high accuracy.
Process application fee reimbursements.
Review transcripts, letters of recommendation, test score, and other credentials for authenticity and completeness.
Communicate with applicants or external institutions to resolve discrepancies.
Respond to inquiries from applicants, staff and faculty regarding records and application status via phone or email.
Assist with applicant interviews as needed.
Help conduct campus tours and provide information about the university to prospective students.
Performs other related duties as assigned and based on departmental need.