Application Operations Manager (iSeries)

Fiserv•Alpharetta, GA

5d•Remote

About The Position

A successful Application Operations Manager (iSeries) at Fiserv leads a team that supports and enhances critical fintech applications across our Technical Operations organization. This role ensures production stability, drives strong incident management practices, and oversees iSeries and Windows/IIS application operations in partnership with development, infrastructure, and business teams. Success in this position means leading complex enterprise operations, improving resilience, and advancing automation and operational efficiency in a fast-paced environment.

Requirements

8+ years of experience supporting enterprise applications and web services-based architectures, including REST APIs, J2EE, and middleware.
2+ years of experience in leadership or management role.
Hands-on experience supporting two core platforms: iSeries (IBM i/AS400) environments and Windows/IIS-based applications.
Bachelor’s degree in information technology, Computer Science, or a related field.

Nice To Haves

Experience with 2+ application performance monitoring tools, such as Dynatrace and Splunk.
Experience across 3+ modern operations areas, including automation and scripting, CI/CD pipelines, and cloud-based architectures.
1+ years of experience in financial services or fintech.

Responsibilities

Lead production support activities and ensure timely incident resolution while meeting service level objectives.
Management and mentor application support engineers through coaching, performance management, and professional development.
Oversee incident management, including root cause analysis, escalation management, stakeholder communication, and on-call operational readiness for mission-critical applications.
Direct the implementation and operational support of iSeries environments and Windows-based IIS applications, including troubleshooting across applications, databases, and infrastructure layers.
Lead disaster recovery planning, testing, and execution; drive cross-functional collaboration; assess change impacts and risks; support Agile alignment; and promote automation, monitoring, capacity planning, optimization, and continuous improvement.