Application Manager

Meta•Menlo Park, CA

35d

About The Position

Meta’s Enterprise Products team is responsible for the productivity of Meta Employees. The team is seeking an experienced, insightful, forward-thinking Application Manager to identify, design and implement efficient and effective solutions. This role will be as the Foundations Applications subject matter expert to manage the third party software lifecycle management. Additionally, as a valued member of the Enterprise organization, this person will invest in all aspects of our 1P/3P software productivity, collaboration tools suite, including real time document collaboration, document storage, Project Management and other tools used to improve information collaboration. This is a full-time position based in the Bay Area.

Requirements

Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience
8+ years experience working with end users to find and build productivity solutions
8+ years experience in Application Management, Solutions Architecture or equivalent
5+ years experience in software procurement space - source to procure to provisioning
4+ years experience designing and implementing solutions for Productivity Applications
3+ years experience managing productivity tools in an environment with more than 10,000 users
3+ years experience Google Workspace in an Enterprise environment

Nice To Haves

Communication and leadership skills and experience working with users across teams and functions and to communicate at an executive level
Demonstrated project management skills to bring large projects to fruition
Experience working with minimal daily guidance
Aware of license management (policies & procedures) around enterprise softwares like Google Workspace

Responsibilities

Be the subject matter expert for first party/third party Productivity/Collaboration Applications, communicate feature sets cross functionally and own the roadmaps of the entire enterprise software lifecycle
Own the relationship with software vendors, driving for product enhancement to meet Meta’s growing business requirements
Determine the best available products to use for the employee population for their specific use cases, based on competitive analysis and consultation with internal stakeholders (security, legal etc)
Collect internal requirements from various teams and work to find the right solutions. Narrow down to a specific vendor/solution and work with Purchasing to finalize the contract
Manage the renewal process with the vendor management team for existing software licenses, including negotiation of terms and pricing based on usage
Project manage the internal deployment of tools including: roll-out strategy, communication plan, training and enablement of internal teams, marketing of new features and capabilities
Partner with Data Science and Data Engineering to develop analytics to understand adoption and feature usage which will lead to roadmap decisions
Collaborate with internal security teams to ensure all applications meet our security guidelines
Work with Meta engineers to develop integrations with these productivity tools and Meta products to streamline workflows
Migrate off of declining tools, manage communication and process for migration
Work with the internal helpdesk team to ensure they are aware of product issues and they are working with the vendors to remediate those issues. Train the help desk to respond to issues correctly