Application Manager

Global Refuge • Baltimore, MD

6d

About The Position

If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you! Reporting to the Vice President of Information Technology, the Application Manager supports the technology systems that power donor operations, including digital fundraising, direct mail, donor database management, and reporting. This role partners closely with Development, Donor Operations, and IT to ensure donor systems are reliable, well-integrated, and easy for staff to use. The Applications Manager plays a key role in m aintaining donor data quality, supporting reporting and dashboards, and improving day-to-day fundraising operations. The ideal candidate brings experience working with donor or business applications and is eager to learn Salesforce reporting and dashboards, O matic integration tools, and Salesforce data loads. This role also supports the evaluation of donor-related software and provides training to staff across the organization. Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in the United States through our work in refugee resettlement, care for unaccompanied children, and economic empowerment and employment. Our work also extends to Guatemala and Mexico, where we help young people with skills training and community reintegration. To date, we have served over 800,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships. Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including : medical, dental, vision available the first day of employment generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave c ompany 403(b) contribution of 3%, an additional 7% match which vests immediately At Global Refuge, welcoming newcomers isn't just our duty- it's an inherent part of our identity, rooted in our Lutheran heritage and inspired values and serving as a testament to our unwavering commitment to those in search of refuge . Please join us as we make a difference in the lives of newcomers.

Requirements

• Bachelor's Degree from an accredited college or university in computer sciences or business administration.
• Master's degree preferred or an equivalent combination or education and experience.
• 1+ years of experience in an Information Technology role managing web-based or hosted software applications or equivalent experience.
• 1+ years supervisory experience.
• Experience supporting business applications, donor databases, or fundraising systems in a nonprofit or mission-driven organization.
• Strong interest in donor data, reporting, and operational efficiency.
• Willingness to learn Salesforce reporting, dashboards, and donor data management.
• Experience working with data files, imports, or system integrations.
• Strong communication , organization, and problem-solving skills.

Nice To Haves

• Experience with Salesforce, nonprofit CRMs, or fundraising platforms.
• Familiarity with Omatic or similar data integration tools.
• Experience supporting digital fundraising or direct mail operations.
• Experience providing user training or documentation.

Responsibilities

• Manage and support applications used for donor operations, including donor databases, digital fundraising tools, and direct mail systems.
• Serve as a system partner for Development and Donor Operations teams, helping translate fundraising and reporting needs into system solutions.
• Support donor data imports, exports, and updates, including Salesforce data loads and Omatic -based integrations.
• Monitor donor data quality and help ensure accuracy and consistency across systems.
• Support integrations and data exchanges between donor systems and external vendors.
• Support the creation and maintenance of donors , campaigns , and operational reports.
• Learn and use Salesforce reporting and dashboards to meet fundraising and leadership needs.
• Work with stakeholders to understand reporting requirements and improve access to actionable donor data.
• Assist with ad hoc data requests and recurring fundraising reports.
• Participate in the evaluation and selection of donor-related software and fundraising tools.
• Coordinate with vendors to resolve system issues and support enhancements.
• Assist with managing licenses, renewals, and vendor documentation for donor systems.
• Ensure donor applications follow organizational policies and basic security standards.
• Develop and deliver training materials and sessions for donor systems and reporting tools.
• Provide advanced support for donor-related application issues, partnering with the IT Help Desk as needed.
• Create and maintain user documentation, job aids, and basic procedures.
• Support staff adoption of best practices for donor data management and system use.
• Lead and mentor a team of IT specialists and support staff.
• Manage team performance, providing regular feedback and professional development opportunities.
• Foster a collaborative team environment.
• Serve as point of escalation on issues.

Benefits

• medical, dental, vision available the first day of employment
• generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays
• 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave
• c ompany 403(b) contribution of 3%, an additional 7% match which vests immediately
• tuition reimbursement
• professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Manager