Application Lead (Remote) - WashU IT

Washington University in St Louis • University City, MO

20h • Remote

About The Position

The Application Lead is responsible for managing a product or portfolio of products throughout its lifecycle. The individual will apply technical and functional subject matter expertise across the organization, undertake complex technical projects which usually impact multiple business units and involve decisions on complex or ambiguous application issues, and partner with teams across the organization to ensure the delivery of high-quality solutions to our business partners. This role also engages in and supports vendor management and licensing activities.

Requirements

• Bachelor’s degree or combination of education and/or experience may substitute for minimum education.
• Relevant Experience (5 Years)
• Ability to travel to on and off-campus locations
• Ability to travel to on and off-site meetings

Nice To Haves

• Demonstrate technical proficiency in ETL, SQL, C#, .NET.
• Adaptability
• Application Services
• C#.NET
• Communication
• Customer Empathy
• Customer Interactions
• Customer Service
• Emerging Technologies
• Extract Transform Load (ETL)
• Group Presentations
• Higher Education Technology
• Identifying Customer Needs
• Internal Process Development
• IT Best Practices
• Professional Etiquette
• Software as a Service (SaaS)
• Software Development
• Stress Management
• Structured Query Language (SQL)
• Tactfulness
• Team Collaboration
• Team Support
• Technical Solutions

Responsibilities

• Lead Application Lifecycle Activities: Implement complex applications on one or more platforms, ensuring proper documentation is developed. Lead design discussions with IT staff and customers. Devise or modify processes and procedures to solve complex problems. Partner with leadership to define and maintain strategic product roadmap which aligns with business goals. Provide focus to ongoing management of application, ensuring all work being performed aligns with product roadmap. Provide quality assurance, including ensuring new/modified applications are ready for release. Manage relationship with software vendors and external service providers. Lead the research and evaluation of new technology, products, and tools to optimize functionality of applications. Establish and execute feedback mechanisms to ensure product meets expectations of business.
• Provide Support: Support complex operational activities. Analyze, compare, and evaluate various courses of action and make decisions within the scope of responsibilities. Work with leadership to curate and prioritize work activities for portfolio or product. Provide off hours support, as needed. Serve as point of escalation for complex issues.
• Leadership: Provide technical and functional direction and mentoring to staff. Train, monitor, and guide less experienced staff. Provide input to management on team member performance reviews, hire decisions. Contribute to the professional development of the team. Demonstrate and deliver excellent customer service. Ensure continual improvement of and adherence to departmental standards by team members. Perform other duties as assigned.

Benefits

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Free Metro transit U-Pass for eligible employees.
• Defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
• 4 weeks of caregiver leave to bond with your new child.
• Family care resources are also available for your continued childcare needs.
• Adult care resources.
• Tuition coverage for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level