Application Lead

HMSA • Honolulu, HI

2d • Hybrid

About The Position

The Application Lead is responsible for maintaining application systems, providing strategic planning and leadership, and performing other miscellaneous duties. This role involves prioritizing and coordinating application support, managing production incidents, and ensuring the preventative maintenance of applications. The Application Lead also administers ServiceNow, communicates with customers regarding their work requests and application systems, and may be assigned Team Lead duties including resource planning and work assignments. They collaborate with Solution Delivery Managers to ensure appropriate skills are available for customer commitments, assign tasks, and provide monthly projections for resource allocation. Establishing service level agreements, participating in performance measurement systems, and ensuring negotiated service levels are met are key responsibilities. The role also involves coordinating documentation, leading the identification of system requirements, and devising procedures to solve problems. Strategically, the Application Lead identifies and facilitates improvements in system performance, reliability, and maintainability. They define near and long-term technology needs, analyze current systems for improvement opportunities, and plan for the future direction of applications. Participation in client planning sessions to improve business processes, making buy vs. build recommendations, and evaluating system options, risks, costs, and benefits are also part of the role. The Application Lead evaluates and selects application packages, provides technical agile team leadership, coaching, and mentoring, and reviews/approves design solutions. They receive high-level business requirements and develop detailed ones, prioritize efforts, and lead medium to large-sized projects. Overseeing unit testing, managing integration testing, and potentially facilitating vendor evaluation and contract negotiation are also included. Developing and maintaining productive working relationships with stakeholders is crucial.

Requirements

• Bachelor's degree in related technical/business areas or equivalent work experience and cumulative six years of relevant technical and business experience across multiple technologies and business functions.
• Advanced business and software development knowledge.
• Working knowledge of the software development lifecycle and ability to perform analysis, development, testing, problem solving, trouble shooting, work breakdown and estimation.
• Working knowledge of consuming data objects transforming and delivering data in files, to data stores or APIs.
• Working knowledge of ETL development and maintenance.
• Intermediate working knowledge of Microsoft Office Applications. Including but not limited to Outlook, Word, and PowerPoint.
• Advanced working knowledge of Microsoft Excel.

Nice To Haves

• May substitute a higher-level degree in related technical/business areas and less work experience.

Responsibilities

• Prioritizes and coordinates application support efforts.
• Updates management on escalated issues on a regular basis.
• Supports and maintains Production incidents tracking on a daily basis by managing and responding to Production incidents based on their severity level.
• Ensures resources are allocated to cover after-hour problems.
• Prioritizes the ongoing, preventative maintenance of applications.
• Coordinates the resolution of problems as they occur.
• Schedules and coordinates changes to production environment.
• Administers ServiceNow as required by IT management.
• Communicates with customers on a regular basis as to the status of their work requests and application systems.
• May be assigned the role of Team Lead which involves resource planning and making work assignments.
• Works with Solution Delivery Managers to determine whether resources with appropriate skills are available to meet customer commitments.
• Assigns tasks to appropriate allocated resources on specific assignments.
• Provides monthly projections for ongoing resource allocation needs for assigned application systems.
• Establishes service level agreements with customers.
• Participates in implementing a performance measuring, tracking, and reporting system.
• Monitors IT production to ensure negotiated service levels are met and coordinates resources in order to meet those levels.
• Coordinates the maintenance of all documents related to assigned application system.
• Leads the identification of system requirements.
• Devises or modifies procedures to solve problems considering computer equipment capacity and limitations, operating time, form of desired results, and integration of components.
• Identifies, facilitates, coordinates, and participates in redesigning and fixing areas where team members will improve system performance, system reliability, and/or maintainability.
• Understands and defines near and long-term technology needs.
• Analyzes the current application system to identify and document opportunities for improvements.
• Plans for the future direction of the application.
• Participates in short- and long-term planning sessions with clients to improve business processes.
• Makes buy vs. build recommendations.
• Provides input into evaluation of system options, risk, cost versus benefits, and impacts on business processes and goals.
• Leads the evaluation and selection process for application packages within area of responsibility.
• Provides technical agile team leadership, coaching and mentoring to team members.
• Provides technical guidance or business process expertise.
• Develops reports and presentations for senior management, as needed.
• Review and approve design solutions to ensure the design of application system changes will meet the needs of the requirements and ongoing support of the system.
• Conduct design sessions for changes as required.
• Receives high-level business requirements and develops detailed requirements.
• Prioritizes efforts.
• Leads medium to large-sized, moderately to highly complex projects as assigned.
• Provides work direction and leadership to assigned projects following HMSA's project management methodology.
• Oversees unit testing and ensures applications meet specifications.
• Manages and leads integration testing.
• May facilitate the evaluation, selection and contract negotiation for external vendors and independent contractors.
• Acts as liaison between business client and vendor.
• Develops and maintains a productive working relationship with application and project stakeholders.
• Performs all other miscellaneous responsibilities and duties as assigned or directed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level