Application L1 Support (Oracle EBS - Finance)

Capgemini • Van Buren Township, IN

2d • Remote

About The Position

We are seeking a skilled finance professional with strong Oracle E-Business Suite (EBS) Finance expertise to join the Finance Application Functional Support (FAFS) team. The role will focus on providing Level 1 (L1) functional support for Oracle EBS Finance modules, ensuring timely resolution of user issues and stability of finance operations. This position is aligned to support the European region (CET time zone) and will operate in CET-aligned working hours to ensure seamless regional coverage. Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.

Requirements

• Strong experience in Oracle EBS Finance modules (GL, AP, AR, FA, CM)
• Good understanding of end-to-end finance processes (R2R, P2P, O2C)
• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management skills

Nice To Haves

• Hands-on experience with ServiceNow / ITSM tools / Jira (preferred)

Responsibilities

• Act as the first point of contact (L1) for finance users, handling functional queries related to Oracle EBS Finance modules (GL, AP, AR, FA, CM)
• Analyse, troubleshoot, and resolve issues within defined SLA timelines
• Escalate complex or technical issues to L2/L3 teams, while retaining ownership and ensuring follow-through
• Support end-to-end finance processes within Oracle EBS ensuring alignment with business requirements
• Develop a strong understanding of R2R, P2P, and O2C cycles
• Identify recurring issues and contribute to process improvements and standardization initiatives
• Manage incidents and service requests via ServiceNow / Service Central / ITSM tools
• Ensure adherence to SLAs, KPIs, and governance standards
• Maintain accurate ticket documentation and status updates
• Collaborate closely with: Regional finance teams (Europe – CET region), L2/L3 support teams and cross-functional stakeholders
• Act as a bridge between business users and technical teams for effective issue resolution
• Contribute to SOPs, knowledge base articles, and standard resolutions
• Support continuous improvement and knowledge-sharing initiatives
• Ensure reuse of solutions to reduce repetitive incidents
• Provide dedicated support aligned to European business operations (CET time zone)
• Ensure effective communication, responsiveness, and user satisfaction across entities

Benefits

• Comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work
• Opportunity to learn on one of the industry's largest digital learning platforms, with access to 250,000+ courses and numerous certifications
• Internal opportunities within Capgemini group
• Personalized career guidance from leaders

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed